Bilingual Documentation Specialist -… at KinderSystems · Remote

Summary: KinderSystems is the leading provider of subsidy management software-as-a-service (SaaS) solutions to state agencies and child care providers. They are seeking a Bilingual Documentation Specialist to create and manage internal documentation, focusing on training materials for employees and end users, while also maintaining a decision tree database and performing internal training. Responsibilities: - Write, edit, and review technical materials (online manuals, Zingtree, technical overviews, and videos) - Partner with project managers, developers, other staff to gather information, establish content strategies, and create and/or maintain documentation and training materials - Develop or select training aids, including multimedia visual aids, and other learning materials - Organize and maintain internal documents and folders to ensure accessibility and up-to-date status - Gain in-depth knowledge of KinderSystems' products to accurately document new features and updates Required Qualifications: - Strong interpersonal, writing, and verbal communications skills - Excellent critical thinking and troubleshooting skills - Experience with Microsoft Word, Outlook, and Excel is required - Ability to work well with others, manage resources wisely, and effectively communicate with individuals Preferred Qualifications: - Bilingual, with a preference given to Spanish speaking candidates - Technical writing skills are preferred - Experience working in a support center, preferably SaaS, where you are constantly multi-tasking and using multiple systems - Experience within the childcare industry, preferable experience within a subsidized childcare program - Experience with KinderSystems software is a huge plus! - Fluent Spanish speaking skills are a plus, but not required - Experience using multi-authoring tools like MadCap, Flare, Vimeo, WordPress, and ClipChamp is a plus! Required Skills: Bilingual communication Important Skills: SaaS experience, Microsoft Office Nice-to-Have Skills: Troubleshooting, Instructional design, Multi-authoring tools, Childcare industry experience Benefits: Comprehensive benefits package including health, vision, and dental insurance, starting the first of the month after start date, 401(k) retirement plan, with company match, Paid company holidays and generous PTO