Kimberly-Clark→
Team Leader - Digital Asset Management at Kimberly-Clark · Chicago…
Job Description
Team Leader - Digital Asset Management
Location: Chicago Commercial Center
Team Leader - Digital Asset ManagementJob Description
Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional® At Kimberly-Clark, it’s all here for you—innovation, growth, and the chance to make a real impact.
You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.
About You
In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. Job responsibilities include:
The Digital Asset Management (DAM) Team Leader oversees the day-to-day management, execution, and operational performance of KCNA’s Digital Asset Management (DAM) solution (The Pine), while leading and supporting a team of Cybrarians responsible for daily DAM activities.
This role is accountable for managing DAM operations, team priorities, and execution standards to ensure digital assets are organized, governed, and made available for efficient use across brands, business units, and partners.
Working closely with internal teams and external agencies, the DAM Team Leader ensures effective workflows, consistent service delivery, and strong adoption of DAM processes that support brand consistency, speed to market, and marketing execution.
Core Responsibilities
DAM Operations & Standards Management
- Manage day-to-day DAM operations for KCNA’s Digital Asset Management platform, ensuring established processes are followed consistently and service expectations are met.
- Maintain DAM standards for metadata, taxonomy, permissions, asset lifecycle management, and compliance by monitoring execution and addressing gaps in day-to-day operations.
- Document, update, and reinforce operating procedures, playbooks, and working norms so the Cybrarian team can execute work accurately and efficiently.
Team Leadership & Workload Management
- Lead, coach, and develop a team of Cybrarians, providing clear direction, prioritization, and performance expectations.
- Assign and balance work across the team to ensure timely, high-quality asset ingestion, organization, and governance.
- Build team capability through onboarding, training, mentoring, and continuous skill development related to DAM best practices, metadata, taxonomy, and emerging content needs.
- Foster a culture of accountability, continuous improvement, and service-oriented partnership with stakeholders.
Stakeholder Enablement & Adoption
- Act as the primary operational point of contact for DAM-related questions, requests, and issue resolution for internal teams and agency partners.
- Work closely with marketing, brand, commerce, and creative teams to support DAM workflows, clarify requirements, and help ensure timely execution of content operations.
- Oversee training materials, onboarding support, and user guidance delivered by the team to promote consistent DAM adoption and proper process compliance across KCNA.
Asset Operations, Quality Control & Discoverability
- Oversee day-to-day asset intake, organization, maintenance, and retirement activities to ensure assets are managed in line with established standards and usage requirements.
- Monitor asset quality, metadata accuracy, searchability, and rights compliance so users can reliably find and reuse approved content.
- Serve as an escalation point for complex asset, metadata, and governance issues, coordinating resolution with the appropriate stakeholders and keeping work moving forward.
Reporting, Performance Monitoring & Continuous Improvement
- Track DAM usage, service levels, workload trends, and user feedback to identify operational issues and opportunities to improve team efficiency.
- Use reporting and operational insights to support team prioritization, workload planning, and process adjustments.
- Lead process improvement efforts that simplify workflows, reduce rework, and improve consistency in DAM operations.
Technology Coordination & Operational Support
- Coordinate with Digital Technology Solutions and IT stakeholders on day-to-day system support needs, operational dependencies, and issue resolution.
- Support implementation of DAM enhancements, upgrades, and feature rollouts by helping the team prepare, testing processes, and ensuring users have the guidance they need.
To succeed in this role, you will need the following qualifications:
Required Qualifications
- Demonstrated experience leading, coaching, or managing a team, including setting priorities, providing feedback, and developing capabilities
- 3+ years experience managing or supporting a Digital Asset Management system (Aprimo experience preferred)
- Strong understanding of metadata, taxonomy, and digital content governance
- Strong ability to manage execution, translate requirements into clear team workflows, and maintain consistency across recurring DAM operations
- Proven ability to work effectively across marketing, creative, technology, and agency partners to support execution and resolve operational issues
- Strong communication and coordination skills, including the ability to provide training, clarify processes, and support stakeholder needs
- Detail-oriented and systems-minded, with a focus on quality control, process discipline, and continuous improvement in day-to-day operations
Led by Purpose. Driven by You.
Total Benefits
We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then Kimberly-Clark is the place for you.
Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see www.mykcbenefits.com
Flex That Works at Kimberly-Clark
We believe great work happens when people come together with purpose. That’s why we offer a flexible work model that blends remote work with intentional in-person collaboration — helping you connect, grow, and innovate while maintaining the balance you value.
To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
In the meantime, please check out the careers website.
And finally, the fine print….
For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world, which is why we seek to build a workforce that encompasses the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
Employment is subject to verification of local policies.
Employment is subject to verification of pre-screening tests which may include drug screening, background check, and DMV check.
Veterans and members of the Reserve and Guard are highly encouraged to apply.
This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.
#LI-Hybrid
Grade 10, grade level and / or compensation may vary based on location/country