Customer Engagement lead

Customer Engagement lead Location: Australia – North Sydney Customer Engagement lead Job Description People have looked to Kimberly-Clark brands for more than 150 years and today we're proud to help over a billion people around the world cope, laugh, love and live every day. From the best nappies and baby wipes to the softest tissues, to the best supplies for business, we are constantly searching for new ways to make life better for our consumers, our customers and our planet. Our leading consumer brands like the Kleenex ®., Huggies ®., VIVA, U by Kotex ®., Poise ®., Depend ®. brands improve the lives of people around the world. Kimberly-Clark proudly leads the way in providing better care for a better world. Led by Purpose. Driven by You. The Customer Engagement Lead role is positioned as a critical leadership function that not only manages day-to-day customer service and replenishment activities but also shapes the broader supply chain strategy and directly influences business performance. It requires senior-level judgment, decision-making authority beyond operational execution. Key Accountabilities / Responsibilities Customer Engagement & Strategic Influence Act as the senior liaison with major customers, engaging at Supply chain leadership levels to align supply chain solutions with long-term business growth strategies. Represent the company’s supply chain in joint business planning with customers and vendors, ensuring alignment on service, cost, and inventory priorities that directly affect top-line and bottom-line results. Anticipate market shifts and customer trends, shaping forward-looking strategies that safeguard competitiveness and drive sustainable growth. Leadership of Multi-Disciplinary Teams Lead and develop the Customer Service and Vendor Replenishment Planning teams, providing vision, direction, and coaching to elevate performance across the end-to-end order fulfillment cycle. Build organizational capability by introducing data-driven planning practices, and scalable processes that can support future growth and transformation. Serve as the escalation and decision point for high-impact issues, balancing trade-offs between service, cost, and working capital with direct accountability to senior leadership. Driving Financial and Operational Outcomes Own delivery of measurable improvements in customer service, inventory optimisation, and vendor collaboration that directly contribute to financial performance (service penalties avoided, working capital improvements, distribution cost efficiency). Translate supply chain opportunities into tangible business cases, influencing capital and resource allocation decisions. Driving supply chain efficiency through understanding and collaboration with customers Establish KPIs and governance processes that provide visibility and accountability across internal teams and external partners. Capabilities & Experience Demonstrated ability to influence executive-level customer and vendor stakeholders. Proven track record of delivering financial impact through supply chain innovation, cost reduction, and service improvement. Strong leadership presence with the ability to shape organizational direction, build high-performing teams, and represent supply chain priorities at senior business forums. Advanced problem-solving, analytical, and strategic thinking skills to anticipate risks and proactively position the business for success. Requires solid understanding of FMCG & B2B supply chain requirements Leadership of multi -disciplined teams, including 3rd party providers ISP / VRPs where applicable eg: Coles & Metcash Customer fulfilment focus – DIFOT – all customers, OSA & Customer OBSL WW & Coles, OBSL Metcash and KCP key Distributors, KCP End User Availability via key identified KCP distributors. Delivery of measurable improvements via order planning, truck utilisation and forecasts review in conjunction with Demand Planning teams for customers who provide forecast via ISPs / VRPs eg WW & Coles What’s On Offer Our Kimberly-Clark employees receive a competitive salary and incentives as well as access to a fantastic range of benefits including superannuation, career development opportunities, free health & well-being activities, volunteering leave and much more. About You: You’re driven to perform at the highest level possible, and you appreciate a performance culture fuelled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. To Be Considered: Click the Apply button and complete the online application process. A member of our Talent Acquisition team will review your application and will be in contact with additional information accordingly. In the meantime, feel free to browse our website for additional information on our company, brands and culture - Kimberly-Clark Corporation. Kimberly Clark is proudly accredited with as Employer of Choice for Gender Equality WGEA! Kimberly Clark is proudly ranked by Forbes as 'World's Best Employer' 2021, 2022, 2023, 2024 and 2025! Primary Location North Sydney Office Additional Locations Worker Type Employee Worker Sub-Type Regular Time Type Full time