Product Operations Specialist at Kikoff in San Francisco, CA

Summary: Kikoff is a FinTech unicorn dedicated to providing affordable financial tools for consumers. The Product Operations Specialist will support the company's product experiences through operational tasks, user research, and collaboration with cross-functional teams to enhance product quality and customer experience. Responsibilities: - Perform daily/weekly/monthly business critical operational tasks with high accuracy and consistency - Support user research and interviews to help scope early product ideas and identify opportunities for improvement - Review and troubleshoot escalated customer issues, perform bug-bashing with product team, and dogfooding to uncover root causes and collaborating with Product/Engineering to ensure issues are resolved and product quality improves - Support Product, Engineering, and CX teams during product releases, ensuring smooth communication, quality checks, and validation support as needed - Document issues clearly and maintain organized operational workflows, contributing to shared team knowledge and repeatable processes Required Qualifications: - 0–1 years of experience in operations, tech, customer support, product, or similar environments (internships, projects, or coursework welcome) - Strong attention to detail and comfort performing accuracy-dependent, repeatable tasks - Experience identifying or diagnosing issues using structured problem-solving approaches - Strong written communication skills for documenting issues and collaborating with cross-functional partners - Organized, reliable, and comfortable owning day-to-day responsibilities that keep products and processes running smoothly - Curiosity for how products work under the hood and eagerness to learn technical debugging basics Preferred Qualifications: - Basic programming experience (SQL, Python, etc) Required Skills: Operational rigor, Structured problem-solving, Technical debugging basics Important Skills: SQL, Python Nice-to-Have Skills: Curiosity