Product Operations Associate at Kikoff in San Francisco, CA

Summary: Kikoff is a FinTech unicorn focused on providing affordable financial tools to help consumers achieve financial security. The Product Operations Associate will support product success by diagnosing issues, gathering user feedback, and maintaining operational processes in a collaborative environment. Responsibilities: - Partner with internal stakeholders to ensure products have the needed operational support from inception, to long term product maintenance - Identify, diagnose, and root causes user issues, coordinating closely with stakeholders like PMs and the Fraud team to ensure action - Conduct and own customer interviews, gather feedback on features, and ensure product support needs are accurately assessed and fulfilled - Drive policy changes, while maintaining product changelogs and determining long-term risk factors - Manage post-launch operations, including furnishing follow-ups, compliance tracking, and metrics monitoring to ensure product stability and success Required Qualifications: - 1-2 years of experience in B2C Tech, Consulting, or a fast paced start-up environment - Strong project management skills and the ability to align internal and external stakeholders effectively - Analytical experience, and ability to diagnose and prioritize product issues in a fast-paced environment - Demonstrated ability to conduct user interviews, gathering feedback, and driving customer-focused improvements - Able to maintain documentation and drive process improvements for long-term operational success - Strategic thinking and demonstrated ability to communicate long-term product strategy Preferred Qualifications: - Previous experience in product operations is preferred Required Skills: Product Operations, Analytical Skills, Project Management Important Skills: User Interviews, Process Improvements Nice-to-Have Skills: Strategic Thinking