Customer Onboarding Specialist at Kicksite in Overland Park, KS

Summary: Kicksite is a cutting-edge technology company located in Overland Park, KS that is doing exciting things for business owners all over the globe. They are seeking a highly organized and customer-focused Client Training Specialist to ensure a seamless onboarding experience for their clients, guiding them through the process and coordinating with internal teams. Responsibilities: - Serve as the primary point of contact for new clients during the onboarding process - Conduct kickoff meetings to explain the onboarding process, set expectations, and address client questions - Develop and maintain strong relationships with clients to ensure a positive experience during the onboarding process - Work closely with clients to gather all required materials, including data, logos, images, content, branding guidelines, and any other assets needed for their website or software - Provide clear instructions and templates to streamline material submission - Ensure all materials meet project standards and deadlines - Maintain accurate records of client interactions, materials, and project statuses using our CRM or project management tools - Prepare regular reports on onboarding progress and client feedback for the Success Associate Team Lead Required Qualifications: - Experience in client onboarding, account management, or a similar customer-facing role - Exceptional organizational and time management skills, with the ability to manage multiple clients and projects simultaneously - Strong written and verbal communication skills, with a customer-centric approach - Proficiency in using CRM and project management tools (Hubspot and JIRA) - Problem-solving mindset with a proactive approach to addressing client needs and challenges - Ability to work independently and collaboratively in a fast-paced environment Preferred Qualifications: - Familiarity with website development processes and terminology is a plus Required Skills: Client onboarding, Account management, CRM tools, Project management tools, Hubspot, JIRA, Website development processes, Customer-centric approach, work collaboratively Benefits: Medical, dental, and vision, Health Savings Account, Paid Time Off, Special shutdown days, Retirement plan with company match, Fantastic company culture, All out company events, Opportunity for advancement, Monday-Friday, Off at Noon on Friday, Paid holidays, Additional days off for company stretch goal incentives, Consistent 1:1s, weekly feedback, and daily standups with your team, Strong management, warm energy, and enthusiastic coaching