Kia on the Boulevard→
Service Performance Operator at Kia on the… · Philadelp…
Mid LevelOn-sitePhiladelphia, PA
Skills
dealertrackxtimeflat-rate pay systemstechnician time trackingrepair order dispatchinvoicingcommunicationmultitaskingattention to detailability to work under pressureteam-first attitudeorganizationautomotive dealership service department experience
Job Description
Service Performance Operator
About the Role
We are looking for a highly organized and detail-oriented Service Performance Operator to join our Service Department team. This is a critical behind-the-scenes role that keeps our service operations running smoothly and efficiently. If you thrive in a fast-paced environment, have a sharp eye for detail, and enjoy being the hub that connects people and processes, this opportunity is for you.
Key Responsibilities
- Dispatch repair orders (ROs) to technicians based on skill set, workload, and priority to maximize shop efficiency and throughout
- Serve as the primary communication link between technicians, service advisors, and the parts department to ensure seamless workflow and minimize delays
- Collaborate with the warranty administrator to ensure warranty repair orders are properly documented and processed in accordance with manufacturer guidelines
- Monitor and flag technician time, accurately tracking labor on all repair orders
- Pre-invoice all ROs prior to returning them to service advisors, ensuring accuracy in labor, parts, and pricing before customer delivery
- Identify and communicate any workflow bottlenecks or delays to service management in real time
- Maintain a clean, accurate, and up-to-date digital real-time dispatch sheet throughout the day
- Will be working closely with the Service Manager and Warranty Admin to ensure shop production
What We're Looking For
- Previous experience in an automotive dealership service department strongly preferred
- Familiarity with dealer management systems (DealerTrack, Xtime, or similar)
- Strong understanding of flat-rate pay systems and technician time tracking
- Excellent communication and multitasking skills
- Ability to work efficiently under pressure in a high-volume environment
- Detail-oriented with a focus on accuracy in process and documentation
- A team-first attitude with the ability to build strong working relationships across departments
Why Join Us
- Competitive pay based on experience
- Comprehensive benefits package
- A supportive team environment with room to grow
- Be a key player in a high-performing service operation
Benefits
Competitive pay based on experience
Comprehensive benefits package
Supportive team environment
Room to grow