Medical Assistant at Keystone Insurers Group in Raleigh, NC

Part-Time | 28 hours per week; schedule based on clinic and organizational needs

Overview

Jones Advisors HR Consulting is actively searching for a Medical Assistant on behalf of our client, Urban Ministries. This is a part-time, in-person role in Raleigh, NC.

The Medical Assistant provides clinical and administrative support for Urban Ministries of Wake County's Open Door Clinic, helping ensure safe, efficient, and compassionate healthcare services for uninsured adults in Wake County. Reporting to the Clinic Manager, this position supports daily clinic operations through direct patient care, clinical procedures, patient scheduling and communication, electronic medical record management, provider support, and clinic readiness.

The Medical Assistant works closely with staff and volunteer healthcare providers and is expected to perform routine Medical Assistant functions with appropriate independence following orientation to Open Door Clinic policies, procedures, and workflows.

During a vacancy in the Clinic Manager position, this role will report to the Director of Programs and Operations.

What You'll Be Doing

Clinical and Patient Care Support

• Obtain and accurately document vital signs, medication information, patient histories, and other relevant clinical information.
• Prepare patients and exam rooms for medical appointments and assist healthcare providers during examinations and procedures as needed.
• Administer vaccines and other medications as directed by an authorized healthcare provider and in accordance with established protocols, demonstrated competency, organizational policies, and applicable requirements.
• Perform point-of-care tests offered by the Open Door Clinic, including urine testing, A1C, glucose testing, and EKGs.
• Accurately document vaccines and other applicable clinical information in Athena and the North Carolina Immunization Registry (NCIR).
• Reinforce provider instructions within the scope of the position.
• Monitor patient and provider needs throughout clinic sessions and respond to routine clinical workflow needs.
• Follow established infection prevention, patient safety, and quality-control procedures.

Clinic Coordination and Administrative Support

• Schedule and reschedule patient appointments and assist with coordination of provider schedules.
• Answer and return patient calls and respond to routine patient questions within the scope of the position.
• Monitor and appropriately address or route assigned Athena tasks, messages, and patient communications.
• Assist with coordination of outside laboratory services and other patient care needs.
• Support clinic opening and closing procedures as assigned.
• Identify concerns affecting clinic flow or patient care and communicate them promptly to the Clinic Manager or appropriate healthcare provider.

Clinic Readiness and Quality Support

• Maintain exam room readiness and ensure rooms are appropriately cleaned, stocked, and prepared between patients and for scheduled clinic sessions.
• Serve as a backup resource for vaccine coordination activities as assigned.
• Assist with quality-control activities related to point-of-care testing, vaccines, clinical equipment, and other applicable clinical processes.
• Identify clinical supply, equipment, vaccine, and operational needs and communicate them to the Clinic Manager.

Volunteer and Intern Support

• Welcome and orient clinical volunteers and interns to applicable Open Door Clinic workflows and procedures.
• Provide day-to-day support to volunteer healthcare providers during clinic sessions, including assistance with patient flow, supplies, electronic medical record workflows, and routine clinic needs.
• Serve as a primary point of contact for routine volunteer needs during scheduled clinic sessions and appropriately escalate clinical or operational concerns.
• Orient, mentor, and provide day-to-day guidance to assigned interns or students, as applicable.
• Promote effective collaboration among staff, volunteers, interns, students, and healthcare providers.

What We're Looking For

Required:

• High school diploma or equivalent.
• Current nationally recognized Medical Assistant certification or credential, such as CMA, RMA, CCMA, or equivalent.
• Minimum of one to two years of directly related Medical Assistant experience in an outpatient, primary care, community health, or similar clinical setting.
• Current BLS/CPR certification or ability to obtain within a timeframe established by UMWC.
• Demonstrated experience with vaccine administration, EKGs, point-of-care testing, vital signs, patient intake, and specimen collection.
• Experience with patient scheduling, electronic medical records, patient communication, and routine medical office responsibilities.
• Ability to organize and prioritize clinical and administrative responsibilities and work with appropriate independence within established protocols and procedures.
• Strong interpersonal, communication, and organizational skills.
• Ability to maintain patient confidentiality and appropriately handle HIPAA-protected information.
• Commitment to providing compassionate and respectful services to uninsured and historically underserved populations.

Preferred:

• Bilingual proficiency in English and Spanish strongly preferred due to frequent direct communication with Spanish-speaking patients.
• Experience working in a free clinic, community health center, nonprofit healthcare organization, or other safety-net healthcare setting.
• Experience using Athenahealth or a similar electronic medical record system.
• Experience using NCIR or another immunization registry.
• Experience supporting volunteer healthcare providers, interns, or students.
• Experience with vaccine management, clinical inventory, and point-of-care quality-control processes.

Position-Specific Competencies

• Clinical medical assisting and patient support
• Vaccine administration and point-of-care testing
• EKG administration and specimen collection
• Patient scheduling, care coordination, and electronic medical records
• Clinic flow, readiness, and clinical supply management
• Infection prevention, quality control, and patient safety
• Volunteer and intern support
• Organization, communication, and patient service
• Ability to work with appropriate independence within established clinical protocols and scope of responsibility

Physical Requirements

Work is performed primarily in a medical clinic environment. The position regularly requires standing, walking, sitting, bending, reaching, and moving between patient care and administrative areas. The position requires the ability to perform routine Medical Assistant functions, use standard medical and office equipment, and assist with the preparation and movement of clinical supplies. The position must be able to occasionally lift and carry up to 30 pounds. Reasonable accommodations will be provided in accordance with applicable law.

Work Environment

The Medical Assistant works primarily onsite at the Open Door Clinic and regularly interacts with patients, employees, volunteer healthcare providers, interns, students, and community partners. The clinic serves uninsured adults who may experience significant barriers to healthcare and other resources.

The position requires professionalism, compassion, sound judgment, adaptability, attention to patient safety, and the ability to balance direct patient care with administrative and operational responsibilities in a clinical environment that includes both staff and volunteer healthcare professionals.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time.

The company is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.