Teller at KeyBank in Hamburg, NY

Summary: KeyBank is a financial institution dedicated to serving its communities, and they are seeking a Teller to provide excellent client service. The role involves assisting clients with account transactions, resolving servicing issues, and promoting financial wellness opportunities. Responsibilities: - Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially - Assumes responsibility for the efficient, effective, and accurate performance of teller functions in an in-person branch setting - Proactively work to identify and resolve client servicing issues, escalating as needed - Listen for clues for financial wellness opportunities during client conversations, and then appropriately transition the client(s) to a Banker - Assist clients in achieving their financial goals and objectives through the use of financial wellness tools - Attend and participate in in-person morning huddles and end of day debriefs - Follows compliance, audit and security procedures, balances cash drawer within balancing guidelines - Review and maintain knowledge of product guides, fees, and policies to stay current on offerings - Work on Saturdays as directed by management - Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice - Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key Required Qualifications: - High School Diploma, GED, or equivalent business experience - Experience in a client service role - Experienced in cash handling - General understanding of PC with Windows based applications and calculator Preferred Qualifications: - Notary License Required Skills: Cash handling, Windows-based applications, Notary License, Cash transaction processing, Balancing cash drawers, Banking regulations, Fraud detection, Financial wellness tools, Client service, Sales skills Benefits: Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives., Please click [here](https://www.key.com/about/careers/working-with-us/benefits.html) for a list of benefits for which this position is eligible.