Product Analyst, Supplier Enablement Product at KeyBank · Cleveland

Summary: KeyBank is a financial services company that is seeking a Product Analyst to support their Commercial Payments Strategy. This role focuses on delivering actionable insights and operational improvements across the commercial card portfolio and supplier enablement lifecycle, requiring strong analytical skills and cross-functional collaboration. Responsibilities: - Analyze commercial card performance (spend, utilization, activity, interchange, and segment trends) - Deliver dashboards, reporting, and ad hoc analyses to inform product, sales, and operations decisions - Provide data-backed insights to support roadmap prioritization, new initiatives, and post-launch measurement - Support end-to-end supplier enablement to increase electronic payment acceptance and cardable spend - Track funnel metrics to identify bottlenecks and drive process improvements - Partner with enablement, sales, and operations to refine playbooks and improve outcomes - Collaborate with product, operations, risk, and technology teams to define metrics, validate data, and align on targets - Present clear, decision-ready insights to leadership and stakeholders - Leverage and maintain vendor data for segmentation, prioritization, and enablement tracking - Ensure data quality, governance, and documentation for metrics, dashboards, and processes - Own recurring leadership reporting and support continuous operational improvement Required Qualifications: - Bachelor's Degree Business, Finance, Economics, Accounting, Analytics or related field (required) - Minimum 1 year of experience in a Financial Services development program or relevant internship experience - Minimum 1+ year of experience in product analytics, business analysis, commercial payments, or financial services (commercial card experience preferred) - Experience working with data and databases, with ability to manage data quality - Strong analytical and problem‑solving skills, with the ability to interpret qualitative, operational, and financial data and build repeatable reporting - Advanced proficiency in Excel and data visualization/reporting tools (e.g., Tableau, Power BI) - Clear, concise, and effective communicator with experience managing and influencing stakeholders - Strong interpersonal and relationship‑building skills; able to work cross‑functionally with diverse teams and personality types - Proven ability to create and deliver presentations and produce detailed documentation using data‑driven insights - Ability to quickly understand complex concepts and clearly articulate them to broad, non‑technical audiences - High degree of adaptability and intellectual curiosity; comfortable operating in ambiguous environments - Demonstrated ability to identify process inefficiencies and recommend solutions/enhancements - Change‑oriented mindset with the ability to influence others and foster collaboration and teamwork - Strong project management and organizational skills, with a track record of delivering multiple concurrent projects successfully Preferred Qualifications: - Master's Degree Business, Finance, Economics, Accounting, or related field (preferred) - Commercial card experience preferred Required Skills: Product analytics, Business analysis, Commercial payments, Financial services, Data management, Data quality, Excel, Data visualization, Tableau, Power BI, Intellectual curiosity, Relationship-building, Project management Benefits: Eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.