Lending Platform Program Mgmt. at KeyBank in Cleveland, OH

Summary: KeyBank is seeking an Implementation Manager to drive transformational change within their Institutional Bank. The role involves product ownership, business analysis, and project management to align technology and business stakeholders while ensuring effective agile practices and communication. Responsibilities: - Provide project leadership support for any/all Institutional Bank projects: CWA Replacement, Moody’s, and/or Underwriting Templates - Translate client and business needs into actionable user stories with acceptance criteria - Ensure requirements are clean: estimated, well-described, assigned, and updated - Maintain and prioritize product backlogs in collaboration with technology product/platform owners, business stakeholders, and engineering leads - Map business requirements cleanly to the actual technology product modules and systems involved - Support Business Process Owners and Technology Platform/Product Owners with the work of delivering effective standups, retrospectives, sprint planning, and stakeholder meetings - A strong bias towards value delivery to the enterprise - Document retrospectives with clear action items (e.g., Start/Stop/Continue, carryover tracking) - Keep stakeholder check-ins scheduled and documented in Confluence - Recognize and address lagging areas in (business or technology) process (e.g., QA bottlenecks, gaps in communication or tooling) by documenting for improvements in retrospectives - Develop and maintain a strong understanding of how technology works (e.g., an understanding of all the technical systems and functions at play when a browser hits a webpage) - Be comfortable working directly with data, logs, APIs, and system outputs - Use tools like system diagrams, and monitoring dashboards to validate or troubleshoot issues before escalating - Maintain awareness of enterprise system architecture - Engage Technology Product Owners/Platform Owners early to flesh out design and implementation details - Maintain strong documentation and knowledge-sharing practices, including active ticket commenting, UML diagrams, and up-to-date Confluence pages - Function as the bridge between technical teams and business stakeholders, articulating business problems clearly and avoiding jargon or buzzwords - Balance business priorities with technical realities — negotiating trade-offs and setting realistic expectations Required Qualifications: - 1–5 years in Product Management, Business Analysis, or Project Management (preferably in fintech, banking, or SaaS) - Comfort (or strong willingness to learn) working with data, logs, APIs, and cloud-based environments; solid grasp of how web traffic flows and modern systems interact - Proven experience running agile ceremonies and keeping teams accountable - Organized, methodical, able to create clear plans (and Plan B's), delegate tasks, and parallelize work streams - Ability to leverage reporting and analytics tools to validate assumptions, measure outcomes, and inform product decisions - Familiar with Jira and Confluence; disciplined about ticket cleanliness and documentation - Excellent written communication — able to produce clean requirements, design docs, diagrams, and executive updates - Ability to map requirements to the systems and teams involved; not 'that's another team,' but someone who takes ownership across boundaries Preferred Qualifications: - Bachelor's degree in computer science, Engineering, Business, or related field preferred, but firsthand experience is valued over formal education Required Skills: Product Management, Business Analysis, Agile Delivery, Project Management Important Skills: Technical Aptitude, Jira, Confluence, Business & Systems Awareness Nice-to-Have Skills: Writing Skills