Dealership Service Advisor - Key Motors… at Key Auto Group · South…

DEALERSHIP SERVICE ADVISOR - KEY MOTORS OF SOUTH BURLINGTON Location: South Burlington, VT, US Are you a motivated professional who wants a career path where you can grow and advance in the automotive industry? Then Key Auto is the place for you. We have service advisor positions offering a commission based compensation, depending on experience, with a career path to grow.    Find the place in our organization that you'd like to make a difference in, and grow with us. We always look to promote from within our ranks, and a number of our current managers began their careers with the Key Auto Group in entry-level positions. Responsibilities • Oversee service orders and flow of drive lane • Ensure that customers receive prompt, courteous, and effective service • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled • Ensure the daily inventory of technicians' time is consistently sold to service customers • Distribute work between technicians efficiently • Answer technical questions about vehicle problems, warranties, services, and repairs • Maintain Customer Happiness scores at or above company standards • Assist in diagnosing vehicle problems; order parts and tools as necessary • Oversee administration of warranty claims as well as training and supervising of the service department • Set schedules and assigns tasks to service department employees • Reinforces company policies and adheres to company standards • Encourages compliance with applicable laws and regulations • Maintain a good working relationship with factory(s) and foster positive employee relations • Collaborate with upper management to make service department hiring and discipline decisions Qualifications • Excellent organizational skills • Demonstrated ability to manage others • Time management skills • Fantastic communication skills with your customers • Professional, well-groomed personal appearance • Consistent record of service and sales success • Strong record of positive customer satisfaction results • Team-oriented and self-motivated • Able to work with little supervision • Clean driving record and valid driver’s license Benefits • Medical, Dental & Vision Insurance • 401K Plan + Match • Paid time off and vacation • Short/Long Term Disability/Flex/Life • Growth opportunities