Deli Team Member/Cooperator Full Time at Keweenaw… · Hancock

Summary: Keweenaw Co+op Market and Deli is a community-focused grocery store that seeks energetic team members to serve customers and support the cooperative business mission. The Deli Team Member/Cooperator will engage with customers, assist in food preparation, and maintain store operations while promoting a welcoming shopping experience. Responsibilities: - Create a warm, welcoming, informed shopping experience through interactions with customers - Provide outstanding customer service; uphold our Customer Service Commitment - Communicate customer needs that you cannot answer to Manager on Duty (MOD) - Provide a proficient, accurate experience at the Point of Sale (POS) - Complete daily cleaning tasks, cleanup/upkeep of personal areas, and other periodic cleaning - Maintain familiarity with all areas of the store in order to best assist customers - Use appropriate phone/intercom etiquette - Communicate in a clear, direct, and respectful manner - Be dependable: show up/clock in on time, look good, be prepared to do your job, be adaptable to change - Read the employee newsletter, departmental journals, and check in with the MOD to find out your role for your shift - Adhere to the Attendance and Break policies - Adhere to the Staff Agreement - Complete your department task list or production schedule - Complete training events, meetings, and self-evaluations as assigned - Keep accurate records as directed - Keep workspace and common areas clean and organized - Follow cleaning schedules for the area(s) in which you work, to ensure the store is clean and orderly, and meets customer service and health department standards - Communicate equipment needs or maintenance concerns to Coordinators and Managers - Adhere to store safety and conflict resolution procedures - Display proficiency on Autoscale for accurate and timely results - Pull out-of-date or damaged products; record losses according to department protocols - Work with Managers and Coordinators to ensure reception of orders and alert them in situations where a credit is needed - Participate in periodic inventory counts - Stock area floor plan and display areas as directed - Maintain attractive displays of product and accurate shelf/bin tags - Offer samples, suggestions, and product information to customers - Work with Coordinators and Manager to ensure accurate, up-to-date product signage, including shelf/bin labels and sale signs - Perform other duties as assigned Required Qualifications: - Must be at least 17 years of age. If a minor under 18, must provide a Valid Work Permit per the State of Michigan Youth Employment Standards Act (YESA) prior to the first day of employment - Willingness and ability to learn and perform the requirements of the job - Able to work at least one weekend day/week, early morning, late evening - Bright and cheery disposition - Ability to analyze data - Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio and percent. Ability to perform these operations using units of American money and weight measurement, volume and standard kitchen measurements - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists - Balances team and individual responsibilities; contributes to building positive team spirit; supports everyone's efforts to succeed - Focuses on solving conflict, not blaming; maintains confidentiality; remains open to others and ideas and tries new things - Follows policies and procedures; supports Co-op's goals and values - Displays willingness to make decisions; supports and explains reasoning for decisions - Ability to work independently, as part of a team, coordinating within the department to ensure goals are met - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others - Identifies and resolves problems in a timely manner; works well in group problem solving situations; has a cooperative spirit - Prioritizes and plans work activities; uses time efficiently - Ability to regularly use computers for organizational content on shared drives - Responds well to questions; participates in meetings. Ability to speak effectively to groups of customers or employees of the organization - Observes safety and security procedures - Is consistently at work and on time - Ability and willingness to learn and meet the changing requirements of the job Preferred Qualifications: - High School Diploma or equivalent - At least one year of experience in a retail, natural foods, or cooperative environment Required Skills: Point of Sale, Google Workspace, Payroll Software, Commercial Kitchen Equipment, Hazardous Cleaning Materials Handling, Reading and Interpreting Safety Rules, Operating and Maintenance Instructions, Procedure Manuals, Use of Hand Trucks, Use of Pallet Jacks, Use of Grocery Carts, Use of Knives, Use of Box Cutters, Use of Electronic Ordering Devices, Use of Office Machines, Use of Cash Registers, Use of Tablets, Use of Computers, Use of Fax Machines, Use of Scanners, Use of Photocopiers, Use of Telephone and Intercom Systems Benefits: Dental and Vision Benefits, Medical Benefits, Short Term Disability and Life insurance, 401K Retirement Plan with Match, 20% Store Discount, Employee Assistance Program (free anonymous counseling), Sick and Paid Time Off, Holiday Pay on Holidays Worked (New Year's, Easter, Memorial Day, 4th of July, Labor Day), Two Paid Holidays (Thanksgiving and Christmas Day)