DODO Client Advisor Firenze (Full-time 40h,… at Kering · Florence

Summary Founded in Milan in 1994, DoDo was the first luxury brand to offer "talking charms"— jewels that combine playful storytelling with deep emotional meaning. As part of the Kering Group, we are a pioneer in sustainability, being one of the first jewelers to use responsible gold in all our creations. Our mission is to champion inclusivity, self-expression, and environmental protection.

Job Description

Role Purpose

As a Client Advisor, you will act as a true brand ambassador, embodying and sharing the values and philosophy of DoDo with passion and authenticity.

Your mission is to deliver an extraordinary client experience, ensuring each interaction reflects the brand’s spirit and commitment to excellence, while maximizing sales through meaningful relationships and personalized service.

How you will Contribute:

Brand Advocate

• Demonstrate passion as a DoDo brand ambassador during every selling ceremony
• Learn to master the Brand and have an in-depth knowledge of the product
• Maintain products in an efficient, clean, secure, and organized manner, front and back of house.

Business Achiever

• Give your best in teamwork and participate in all activities that contribute to the achievement of the boutique's overall goals and smooth operations.
• Achieve individual and team goals by being responsible for sales results working with KPIs and business applications
• Participate in maintaining a positive work environment
• Ensure to be up-to-date knowing fashion trends and competitors.
• Follow Company grooming, accordingly with DoDo standards and policies in terms of care and behavior

Clienteller

• Maintain and develop long-term relationships with customers through an individual approach, leveraging different CRM and clientelling tools, to promote brand loyalty
• Use CRM KPIs to strengthen and develop cliientelling activity
• Supporting customers in the purchase of all DODO products and enhancing product knowledge and storytelling
• Welcoming every customer and providing the best customer experience mastering our brand history and heritage.

Profile

• Passion for the DODO Brand
• Curiosity, Empathy, Agility, Commercial Mindset
• Ability to work with a diverse client base
• Excellent interpersonal and teamworking skills
• Flexibility and problem solving
• Availability to work on turnations
• Product sensitivity and a strong market and fashion trends knowledge
• A creative mindset, with the ability to inspire clients through personalized styling and unique jewelry combinations, helping them create pieces that reflect their tastes, milestones, and stories.
• Be open to feedback and communicate with your team and managers in a clear and straightforward way
• Ability to multitask and handle the pressure of a busy day.
• Fluent English
• Knowledge of other languages will be considered a plus

What we offer

• Applicable CCNL: Tertiary, Distribution, and Services Sectors, H011
• Category: Employee
• Indicative starting compensation: 25000 €
• Eligibility to sales incentives as per company policy
• Benefits: in addition to those provided under the applicable National Collective Labor Agreement and by law, further benefits and initiatives are offered in accordance with company policies.
• Note on equal opportunities and non-discrimination: Kering is committed to diversity and inclusion and to providing equal opportunities in employment. We believe diversity in all its forms – disability, age, color, ancestry, sex, national origin, sexual orientation, age, citizenship, marital status, gender identity, religion – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type Fixed Term (Fixed Term)

Start Date 2026-12-01

Schedule Full time

Organization DODO RETAIL ITALIA S.R.L.