Field Services Representative at Kentwood Real… · Location…

Field Services Representative

Under the direction of the Vice President, Regional Director, or Regional Manager, the Field Services Representative handles accounts like those assigned to a Property Manager with specific limitations concerning interim, move-in, and move-out surveys; communicates with the owner(s) both orally and in writing and acts as a liaison between the Property Manager and the owner(s). Maintains communication with the Property Manager and Customer Experience department concerning on-site conditions and issues related to the management of the property and lease.

Job Duties and Responsibilities (Essential Job Functions)

1. Performs interim surveys, move-in surveys, move-out surveys, and repair verifications. – 30%
2. Handles office duties as assigned including but not limited to correspondence, answering phones, delivering keys, installing, and removing lockboxes, dropping mail at post office or FedEx center for delivery and aiding customers and clients. – 10%
3. Ensures onsite work orders are entered into the maintenance system of AppFolio for action by Customer Experience in cases of emergency, health/ habitability concerns, or dangerous issues found during surveys. – 10%
4. Assures that the move-in-condition report has been completed prior to the new lease start date and the tenant taking possession of the property. – 15%
5. Communicates with the owner(s) regarding survey results by posting reports in AppFolio and sharing them with the owner(s) via the online portal. Documents tenant damage and/ or issues found during the survey and confers with the Property Manager for initiating next steps in tenant notification and resolution including immediate repair/correction of the possible lease violation(s) by the tenant(s). Additionally, verifying and documenting the completion of corrective actions by the tenant(s). – 10%
6. Becomes thoroughly familiar with the HomeServices Property Management Workflows and Processes. – 5%
7. Keeps Vice President, Regional Director, or Regional Manager and Property Manager informed of facts concerning properties. – 20%

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers, and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development. Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

• High School Diploma or equivalent combination of training and experience

Experience:

• 3-5 years of property management experience

Knowledge and Skills:

• Customer service experience.
• Effective verbal and written communications skills.
• Knowledge of property maintenance and improvements.
• Must be able to work independently and maintain a flexible schedule.
• Daily travel in a personal vehicle within the region is required.
• A real estate license is not required.

We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer