Customer Service Agent at Kennards Hire in South Australia, AU

Customer Service Agent

• Deliver exceptional customer service through phone and email interactions.
• Collaborate with local teams to solve problems and create seamless customer experiences.
• Join a dynamic, family-oriented company focused on growth, innovation, and employee development.
• $74,520 + super + profit share bonus

WithKennards Hire You Can

As a company that’s been around since 1948, we know what matters most: family

and it’s at the heart of everything we do. We’re the largest family-owned

equipment hire company in Australia and New Zealand, with more than 2,000 team

members located at over 200 sites and branches. Our mission is clear: we

want to be the best hire company in the world. We’re committed to growing

sustainably and innovating in ways that benefit our people, our customers and

our business. And at the end of the day, we’re all focused on delivering what

we say we will do – make our customers’ jobs easy.

About the role

As a Customer Service Agent, you will play a crucial role in delivering exceptional customer service by;

• Providing timely solutions via phone, email, and digital channels.
• Collaborating with operations for seamless customer experiences.
• Handling inquiries, quotes, escalations, and equipment breakdown support.
• Managing details, schedules, and building strong customer relationships.

About you

• You are passionate about customer service, thrive in a dynamic environment, and want to be part of a family-oriented company that values growth and innovation.
• Customer service experience, including digital, phone, and email.
• Dedication to exceptional service and strong customer focus.
• Proficiency in communication, MS Office tools, and problem-solving.
• Detail-oriented, adaptable, and skilled in multitasking.
• Motivated to excel in a phone-based role, with administrative expertise.
• Available to work weekends (the role has staggered shifts on a rotating roster including weekends and early and late shifts).

Join our team

You can always tell someone who works at Kennards Hire. They're

well-rounded, fair-dinkum and damn good at what they do. Once you walk through

our door, we’ll back you all the way with the tools and resources you’ll need

to succeed. You’ll be trusted as part of our family, supported to lead in many

ways and have opportunities to develop and grow your expertise.

There’s also a great range of employee benefits and rewards on offer

including:

• All

  the training and development you need to build a successful career with us

• Pathways

  to pursue your career, nationally and internationally

• Additional

  financial benefits if you stay with us for more than five years (to say

  thanks for your loyalty)

• Opportunity

  for profit share

• Great

  employee discount rates on our hire gear

• Our

  annual awards night, team BBQs and many other fun social events.

If you're passionate about customer service, thrive in a dynamic environment, and want to be part of a family-oriented company that values growth and innovation, we want to hear from you!

So, whether you’re starting out, switching roles,changing industries or ready to make your next career move, With Kennards HireYou Can.