Quality Assurance Lead at Kencogroup in Rockford, IL

Quality Assurance Lead Location: Rockford, IL At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time. About the Position The Quality Assurance Lead is responsible for acting as a coach and trainer of Quality Assurance Coordinators. The job coaches and trains teammates to fulfill their individual daily tasks in addition to their own. The Lead may have various responsibilities based on the specific department, this can include, but is not limited to inventory control for quality issues, audits, document control and management. The lead will provide backup to the Quality Manager as needed. Functions Train new Quality Assurance Coordinators: Inventory management, How to perform quality audits, Document management and control including change management Oversee the workflow and assignments of the Quality Assurance Coordinators and provide prioritization Conduct audits of the facility for observations for maintaining GMP (General Manufacturing Practice) protocols, process control related to the management of inventory as per customer and company expectations. Maintain, update, and add as necessary site policies, procedures, standard work instructions, and tools to improve the efficacy of the quality management system. Administer internal audit program to ensure compliance to the quality management system through training auditors, auditing processes and procedures, and measuring results. Identify training needs and organize training interventions to meet quality standards. Investigate customer complaints and non-conformance issues and perform root cause and corrective action investigations to improve the quality management system. Collect and compile statistical quality data and analyze to identify areas for improvement to the quality management system. Safely operate powered industrial equipment to move products or materials for distribution such as clamp/slip sheet equipment; load, unload, and store materials/products in designated areas. Complete applicable paperwork for inventory Participate in inventory/cycle count activities as needed and report variances to leadership. Participate in Gemba walks Update the daily SQDPCM boards for metrics. Attend daily Tier 3 meeting. Ensure facility is inspection ready at all times for SQFI, FDA, and customer needs. Communicate and report any incidents to supervisor/manager Depending on specific department other duties may apply. Qualifications 2-4 years’ experience in a quality assurance role Knowledge and experience with ISO 9001:2015 Lead Auditor Certification preferred Competencies Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Decision Quality - Making good and timely decisions that keep the organization moving forward. Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations Travel Requirements This position is expected to travel approximately 25% or less. A passport is not required, but recommended. Disclosures For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/ The statements above are intended to describe the general nature and level of work being performed by employees assigned to this job. Other duties may be assigned as needed. The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Kenco is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Per company policy, all internal job postings expire 14 days from the date they are posted. The approximate pay range for this job is: $22.69 - $34.00 Benefits offered: Medical insurance including HSA, HRA and FSA accounts Supplemental insurance including critical illness, hospital indemnity, accidental injury Dental Insurance Vision Insurance Basic Life and Supplemental Life Short Term and Long Term Disability Paid Parental Leave 401(k) Paid Time Off approximately 2  weeks (accrual begins on Day 1 of employment) Employer Paid Holidays- 10 days Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company. Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law. Please click the image to download the EEOC ‘Know Your Rights; Discrimination is Illegal’ posting. https://www.eeoc.gov/poster For California residents please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy. https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/ Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy. https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/