Community House Manager at KenCCID in Philadelphia, PA

The Community House Manager (CHM) is responsible for managing group homes for Individuals with developmental disabilities. This professional is responsible for maintaining a safe, supportive, home environment which facilitates the development of independence, empowerment, and self-help skills among Individuals. This professional is responsible for promoting KenCCID’s vision, mission and values, and in implementing the best practices in the “Everyday Lives” publication from the Office of Developmental Programs (ODP).

The CHM is responsible for four core duties; directing care for up to six (6) Individuals residing at assigned homes, ensuring that assigned homes meet the compliance standards, managing allocated funds and resources for assigned homes, and supervising the work of Direct Support Professionals (DSPs) at assigned homes. Other duties may be assigned on an as-need basis.

The intent of this description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

The CHM position is a full-time non-exempt hourly position. The CHM is required to be present at assigned homes on a scheduled basis. This position works in conjunction with Program Specialists (PS), and reports to a Residential Director (RD). As KenCCID operates its homes on a 24-hour, 365 day a year basis, the CHM will have the opportunity to work overtime hours, if approved by the RD.

Core Responsibilities

• Ensures that all Individuals are being treated with respect and dignity and that the rights of the Individuals are observed at all times
• Responsible for all assigned homes being in compliance with the group home licensing requirements set forth in Pennsylvania law (55 Pa. Code § 6400, hereinafter “6400 regulations”)
• Manages and administers all financial accounts for assigned homes
• Supervises the work of all Direct Support Professionals (DSPs) assigned to the homes
• Other duties as assigned

Working with Individuals

• Ensures that the specified services provided in the Individual Service Plans (ISPs) for each individual are provided, focusing on quality of life for Individuals
• Submits monthly reports on the Individual’s progress towards ISP outcomes to RD
• Collaborates with PS and RD to review ISPs, behavior plans, assessments and medical histories regularly to ensure that all services are provided as required; reports on any recommendations, changes, or discrepancies in the plan
• Attends and participates in ISP reviews or other meetings related to the Individual
• Coordinates medical care for Individuals; reviews daily medication log and ensures that all Individuals meet all medical and dental appointments
• Ensures that nutritional needs of Individuals are met, including ensuring that healthy food for Individuals is available and that Individuals follow any and all dietary guidelines and recommendations
• Participates in the ongoing assessments, updates, and recommendations for the ISP
• Reports any and all issues involving potential abuse or neglect of an Individual to Incident Management staff; completes incident reports and works with Incident Management on any investigations
• Understands basics of social services system, Medicaid, ODP waiver programs, ISPs, staffing ratios, etc.
• Works directly with family members, support coordinators, medical treatment teams, and others to support Individual goals
• Works with outside stakeholders and service agencies to coordinate services; ensures transportation for Individuals to day program sites, job sites, or other appointments

Working with Compliance Issues

• Ensures that all homes comply with the 6400 regulations on a daily basis
• Ensures that safety equipment in all homes is in good working order, including but not limited to smoke detectors, security alarms, fire extinguishers, etc.
• Monitors upkeep and maintenance of all assigned homes and files requests with maintenance staff for needed repairs
• Prepares and submits weekly written reports on compliance status for all assigned homes
• Alerts RDs of compliance issues at sites and resolves issues within 24 hours
• Reviews and submits service notes, medical information, and other documentation through KenCCID’s electronic records database
• Conducts required monthly fire drills, reviews outcomes of fire drills with Individuals and staff, and documents status of drills
• Responsible for compliance with federal OSHA standards at all assigned homes
• Remains in compliance with ODP requirements regarding training, physicals, tuberculosis testing, and drivers license

Working with Fiscal Issues

• Allocates and reconciles petty cash to the DSPs for food, shopping, and necessities for the individual
• Ensures that groceries and all items purchased for the home are audited and delivered, and allocated for the Individual’s use only
• Responsible for upkeep and maintenance of all KenCCID vehicles assigned to homes; monitors vehicle log and GPS reports, reports any damage to vehicles, and ensures that all vehicles are clean and gas levels do not drop below a quarter tank
• Collaborates with fiscal department on all work orders or bids for maintenance services

Working with Direct Support Professionals (DSPs)

• Ensures that DSPs complete assigned job responsibilities pursuant to their job descriptions and the Individual’s ISP
• Serve as role model and mentor for DSPs in terms of attendance, professionalism, and work ethic
• Align DSP performance with KenCCID mission and values
• Works with scheduling coordinator to ensure that DSPs are available to meet staffing ratios for all assigned homes
• Reviews and approves requests for paid time off and collaborates with HR and payroll on any attendance, timesheet, or benefits issues
• Provides site-specific orientation for all new employees stationed at assigned homes, including training on ISPs
• Provides quarterly site-specific refresher orientation for all employees stationed at assigned homes, including training on ISPs, assessment and medical history
• Observes, measures, and evaluates DSP job performance, utilizing supervision and evaluation tools
• Enforces KenCCID’s standards of conduct and discipline and documents issues where these standards are violated; collaborates with HR to issue verbal and written warnings
• Collaborates with training coordinator to provide ongoing training for DSPs, and ensures that all DSPs are current on training requirements, including but not limited to online training, medication administration, first aid and CPR, and on working with nonverbal Individuals
• Engages staff in frequent review of fire safety procedures, evacuation procedures, and the designated safe place outside the home in the event of a fire
• Understands contents of union contract, employee handbook and employee benefits in managing work of DSPs

Minimum Education and Experience Requirements

• Experience working face to face with people in a customer service, health/human services or business environment, ideally with demonstrated supervision of employees in a direct care or community home environment that supports individuals with disabilities
• Associate degree in related field with three years of experience, or high school diploma or equivalent with five years of experience
• Valid Driver’s License
• Ability to read and understand English as it relates to reading medical prescriptions, directions, recipes, policies, procedures and directions for managing the daily life and activities of Individuals and a safe and healthy home
• Basic technology literacy, including, but not limited to the ability to read and respond to email, generate reports and access online resources
• Ability to use online records technology, including scanning and uploading documents to a database
• Proven communication skills both written and verbal
• Patient and caring work attitude
• Able to effectively multitask
• Math and finance aptitude
• Health conscious and organized in maintaining clean, safe environment
• Demonstrated home management skills, to include, budget management, cleaning, menu preparation and nutrition and emergency steps

Position Competencies

• Proven Supervisory skills
• Ability to direct and advise others in the execution of their duties
• Skilled at giving direction and able to train employees on job related content
• Demonstrated care-giving skills
• Able to evaluate and assess Individuals’ behavior and make applicable recommendations
• Ability to follow written directions/plans and record results
• Demonstrated home management expertise
• Skilled at budget/financial management
• Effective at managing crisis to resolution
• Ability to keep accurate records
• Work well under pressure
• Proficient at working with others for common goal
• Attention to detail and accuracy
• Consistently show sound judgment
• Ability to adapt to spontaneous situations

Physical Requirements

• Must be able to lift 40 pounds & possess physical dexterity
• Must be able to shovel snow, climb/walk up stairs
• Physical capability to perform household chores
• Physical ability for wheelchair transfer, walking, lifting pushing wheelchair when required
• Ability to drive a modified van
• Ability to sit long hours
• Adequate sight/vision capability to be able to read small print on medication labels

KenCCID is an equal opportunity employer and does not discrimination in the terms and conditions of employment of any person based on their age, sex, race, color, religion, gender identity, sexual orientation, domestic violence status, pregnancy status, marital status, disability status veteran status, genetic information, or any other characteristic protected by law. Applicants who require an accommodation to participate in the recruiting process for this position should ensure that this request is included in their application for the position