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Assistant SPA Manager - Egyptians Only at Kempinski… · Cairo
Skills
Job Description
Royal Maxim Palace Kempinski
SCOPE
To take 100% responsibility for assisting the Spa Manager to manage a successful Resense spa via leading the spa team effectively to deliver and exceed the guests’ expectations and maximize profitability in accordance with Resense’s spa vision, core values and all related brand standards, procedures & policies.
MAIN RESPONSIBILITIES
Operating:
• To perform treatments
• To oversee the spa in absence of the Spa Manager and have a clear understanding of, and to always work in line with, all related standards, core values, visions and goals of Resense Spa.
• Provide a service that is responsible, continuous, spontaneous, personal and genuine. This requires a very high level of communication and social skills to take responsibility for the whole team.
• Actively contributing in and directing all meetings as necessary.
• Take responsibility for ensuring maximised booking & service delivery of guest journey by concierges & therapists from beginning to end.
• Take full responsibility for assisting the Spa Manager in reviewing all suggestions and comments from staff and guests and making necessary adjustments.
• Full responsibility for assisting the Spa Manager monitoring all facility and service standards and keeping him/her up to date of any operational opportunities.
• To deal with problems, enquiries and complaints from Spa clientele & informing the Spa Manager.
• To ensure that the Health and Safety Policy and Procedures are implemented and monitored in particular with relation to cleanliness and hygiene.
• To maintain and update equipment, product, service and standards as required.
• To take care of Spa & Fitness Centre guests and members in an individually focused and conscious way. To know and remember their names, preferences and to acknowledge and make them feel cared for in the spa.
• To ensure all spa team members are following the training & procedures for the guest journey and that sales of treatments and products are maximised.
• To ensure that a high standard of cleanliness is maintained throughout the facility at all times.
Finance
• To assist in achieving agreed commercial targets at the spa through the planned coordinated development of the facility and the implementation of the treatment and activity programme.
• To liaise with the Spa Manager on forecasts, stock levels, requisitions, budget, targets etc. and ensure a par stock level appropriate to business demands.
Recruitment and Training
• To motivate, encourage and drive the team, and to maintain the correct level of professional and qualified personnel, overseeing all facilities and activities within the spa.
• To be responsible for instigating progressive, professional and wellorganised training and assessment of staff and to conduct performance appraisals as required. Oversee weekly schedules, attendance sheets, and sick leave and holiday arrangements.
• Supervise spa therapists, concierges & attendants, answering queries and identify training needs.
• Develop the therapists’ roster and assist the concierges with the appointment schedule.
• Ensure the spa’s operating procedures and policy manuals are implemented and updated as required with the approval of Resense and assist with the development and updating of the spa menu.
Reporting
• Assisting the Spa Manager tracking and developing statistical reporting.
• Keeping accurate and up-to-date records and statistics on the spa employees.
Purchasing:
• Will take full responsibility for assisting the Spa Manager to monitor operating supplies for the spa department and to generate necessary purchase requisitions.
Key Responsibilities
MAIN RESPONSIBILITIES
Operating:
• To perform treatments
• To oversee the spa in absence of the Spa Manager and have a clear understanding of, and to always work in line with, all related standards, core values, visions and goals of Resense Spa.
• Provide a service that is responsible, continuous, spontaneous, personal and genuine. This requires a very high level of communication and social skills to take responsibility for the whole team.
• Actively contributing in and directing all meetings as necessary.
• Take responsibility for ensuring maximised booking & service delivery of guest journey by concierges & therapists from beginning to end.
• Take full responsibility for assisting the Spa Manager in reviewing all suggestions and comments from staff and guests and making necessary adjustments.
• Full responsibility for assisting the Spa Manager monitoring all facility and service standards and keeping him/her up to date of any operational opportunities.
• To deal with problems, enquiries and complaints from Spa clientele & informing the Spa Manager.
• To ensure that the Health and Safety Policy and Procedures are implemented and monitored in particular with relation to cleanliness and hygiene.
• To maintain and update equipment, product, service and standards as required.
• To take care of Spa & Fitness Centre guests and members in an individually focused and conscious way. To know and remember their names, preferences and to acknowledge and make them feel cared for in the spa.
• To ensure all spa team members are following the training & procedures for the guest journey and that sales of treatments and products are maximised.
• To ensure that a high standard of cleanliness is maintained throughout the facility at all times.
Finance
• To assist in achieving agreed commercial targets at the spa through the planned coordinated development of the facility and the implementation of the treatment and activity programme.
• To liaise with the Spa Manager on forecasts, stock levels, requisitions, budget, targets etc. and ensure a par stock level appropriate to business demands.
Recruitment and Training
• To motivate, encourage and drive the team, and to maintain the correct level of professional and qualified personnel, overseeing all facilities and activities within the spa.
• To be responsible for instigating progressive, professional and wellorganised training and assessment of staff and to conduct performance appraisals as required. Oversee weekly schedules, attendance sheets, and sick leave and holiday arrangements.
• Supervise spa therapists, concierges & attendants, answering queries and identify training needs.
• Develop the therapists’ roster and assist the concierges with the appointment schedule.
• Ensure the spa’s operating procedures and policy manuals are implemented and updated as required with the approval of Resense and assist with the development and updating of the spa menu.
Reporting
• Assisting the Spa Manager tracking and developing statistical reporting.
• Keeping accurate and up-to-date records and statistics on the spa employees.
Purchasing:
• Will take full responsibility for assisting the Spa Manager to monitor operating supplies for the spa department and to generate necessary purchase requisitions.
Skills, Knowledge and Expertise
NATIONALITY: Eligible for a working permit in country of hire.
EDUCATION:
- Business administration qualification. (an advantage)
- Beauty/spa therapist qualification. (an advantage)
- Experience with Advanced Cosmetology. (an advantage)
- First Aid and CPR Certificate.
EXPERIENCE: To fill the position, one of the following is required:
- 1-2 years’ spa management experience in an international standard spa.
- Previous experience in a 5 star hotel spa.
LANGUAGE: Ability to work and communicate in a multinational environment:
- Local language – excellent oral and written skills (as applicable)
- English – excellent oral and written skills
- Additional language - beneficial
COMPETENCIES: Include the skills the candidate must have to fill this
Position:
- Operations management.
- Financial reporting and budgeting.
- Human resource management.
- Public relations and marketing.
- Stock and retail management.
- High levels of customer service.
- Industry analysis.
- Strong leadership skills.
TECHNICAL COMPETENCIES:
- Computer literate (mid-advanced level)
- Business writing.
INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
- People Oriented
- Passionate for European luxury
- Entrepreneurial
- Straightforward
- Excellent communication and interpersonal skills with superb presentation and grooming
- Strong management skills and ability to inspire those in others
- Experience in revenue management would be an advantage
- Analytical and problem solving skills and execution of work
OTHER SKILLS: Depending on region and property.
Benefits
About Kempinski
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.