Reservations Travel Specialist at KemperSports in Streamsong, FL

The Reservations Travel Specialist serves as the primary liaison for wholesale partners and supports the coordination of creative resort events. This role blends revenue-focused reservations expertise with detailed account management and event support. The Associate ensures accuracy in booking execution, maintains strong relationships with tour operators and third-party partners, and collaborates cross-functionally to bring specialty events and packages to life. This position plays a critical role in protecting rate integrity, maximizing room and golf revenue, and delivering an elevated guest experience consistent with the resort’s luxury standards.

Key Responsibilities

Wholesale Account Management

• Serve as primary contact for wholesale and tour operator partners.
• Process room and golf reservations in accordance with contracted rates and allotments.
• Monitor availability, blackouts, cut-off dates, and contracted inventory.
• Ensure proper coding of wholesale business in PMS and golf systems.
• Audit bookings for rate accuracy and compliance with agreements.
• Maintain up-to-date knowledge of contracts, promotions, and package inclusions.
• Collaborate with Revenue Management on rate changes, allotment adjustments, and pace monitoring.
• Assist with invoicing accuracy and deposit tracking for wholesale accounts.
• Maintain strong communication with Sales and Finance regarding partner performance.

Creative & Specialty Event Support

• Manage reservations for creative events (e.g., themed weekends, tournaments, specialty golf events).
• Coordinate with Sales, Marketing, Golf Operations, and F&B to ensure accurate package setup.
• Build and manage event booking codes, rate plans, and inclusions.
• Assist with rooming lists, tee time allocations, and event guest communication.
• Support pre-arrival outreach for event guests.
• Monitor event pick-up and provide pace updates to leadership.
• Assist with on-property event check-in coordination when needed.

Operational Support

• Assist with overbooking management, including relocations when necessary.
• Provide backup coverage for Resort Service Agents during peak times.

Qualifications

Education & Experience:

• High school diploma or equivalent required
• Minimum 1–2 years of reservations, front office, or related hospitality experience.
• Experience with PMS, CRS, and channel management systems preferred.

Skills & Competencies:

• Strong attention to detail and organizational skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office Suite and reservation systems.
• Ability to handle multiple priorities in a fast-paced environment.
• Commitment to delivering exceptional guest service.