Program Support Representative at Kelly in Orange, CA

Company Description

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

Job Description

Job Title: Program Support Representative Location: Orange, CA Duration: Possible Contract to Hire Hours: 1st shift M-F

Must Have:

• High School Diploma or G.E.D. equivalent with documentation
• Knowledge of Microsoft Word, Excel and Access; or similar database programs and structures

Job Responsibilities Include:

• Performs duties and tasks related to the daily operations of the Network and provides support to the managed care/pharmacy services department, including primary telephone coverage, management of network database, and creation and distribution of network materials and communications.
• Performs basic computation, data entry, and review of materials submitted to program department by external customers.
• Performs routine follow up with customers regarding incoming questions from phone, email, or fax.
• Has awareness and understanding of program Help Desk roles, responses, and procedures.
• Works with other team members to ensure timely and proper completion of tasks and projects as assigned by management.
• Identifies and reports to management any process or system concerns/errors discovered through self-exploration or customer reported.

Qualifications

• High School Diploma or G.E.D. equivalent with documentation
• Knowledge of Microsoft Word, Excel and Access; or similar database programs and structures

Additional Information

By working with Kelly in this role, you would be eligible for:A competitive hourly pay rate with weekly checksOnline continuing education via the Kelly Learning CenterSeveral employee discountsAnd more!