Customer Service Rep-Russian speaking at Kelly in Urbandale, IA

Company Description

Kelly Services is looking to hire several Site Logistics Operators/Material Handlers in Knoxville, TN for an industry leading chemical company. For this opportunity, you could be placed as a Chemical Finished Product Operator or a Polymers Packaging/Warehousing/Shipping Operator on a long-term, indefinite assignment. You will be working with chemicals and should be comfortable doing such - either with previous experience or the willingness to learn.

Job Description

Duties and Responsibilities • Effectively document customer, dealer, and/or company personnel interactions and issues • Assist customers and dealers by phone and by email with the setup, operation, and functionality for GPS enabled precision farming equipment. • Strong troubleshooting computer skills are highly desired • Quickly diagnose & troubleshoot problems as well as escalate high priority issues in a timely fashion in order to maximize efficiency and minimize downtime. • Develop common solutions to problems with team members to maintain required service levels • Maintain the accuracy and availability of customer related information online

Skills and Qualifications • 4-year degree highly preferred. High School diploma/equivalent required. • Must be fluent in Russian and English • Candidates with customer service backgrounds and strong computer skills are highly desired • Agriculture or farming background is desired • Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center. • Candidates must have excellent customer service skills and experience, including effective communication and listening skills • Must exhibit a high level of professionalism at all times

Term of Assignment • Long-term, Tentative Start Date May 2017
• Primary support hours will be 12:00 am to 10:00 am CDT 8 hour shift. Shifts outside of these hours are also a possibility, as well as weekends and holidays, OT is a possibility • Training will be on 1st shift and last roughly eight to ten weeks after which the worker will be moved to cover the primary support hours for the country/region.

Qualifications

1. Strong Microsoft Office Suite including Excel PowerPoint, Word, Outlook,

2. Customer Service technical desktop support/ needs to be able to reset GPS by computer

3. Russian speaking

Additional Information

$18.17 per hour