CSR at Kelly in Frisco, TX

Company Description

Kelly Services in partnership with Nissan is currently seeking high skilled individuals to fill Production Technician openings at the Nissan manufacturing plant located in Canton, MS.

Job Description

Customer Service Representative – Frisco, TX

Kelly Services has an immediate need for multiple Customer Service Representatives, at their client site located in Frisco, TX.

This is a 3-month contract with potential for permanent placement

The position will pay $16/hr

Hours: Must be available to work any 8-hour shift between the hours of 7am-7pm

The Customer Service Representative is responsible for delivering Service Excellence by responding to Customer inquiries and requests. As an ambassador of ASD Healthcare, the Customer Care Representative will drive program engagement and customer satisfaction by providing a positive customer service experience which includes, first call resolution, problem solving, responding to Customer needs professionally with every interaction both internally and externally.

PRIMARY DUTIES AND RESPONSIBILITIES:

1. Service incoming customer calls, emails and faxes by responding to general inquires and requests for information related to ASD Healthcare program and Customer inquiries
2. Maintain performance standards by utilizing defined Service Level Agreements
3. Analyze and investigate Customer issues by taking the appropriate action in a professional and timely manner
4. Ensure that every Customer interaction is in alignment with the corporate values
5. Deal with changes and difficult queries in a patient and professional manner
6. Demonstrate an ongoing effort to achieve and exceed performance expectations by meeting daily, weekly and monthly targets
7. Ability to handle escalated issues by proactively evaluating and recommending solutions to Customer challenges including working with internal/external customer groups to resolve Customer concerns
8. Make suggestions and recommendations in an effort to continually improve customer service operations.
9. Complies with all appropriate policies, procedures, safety rules and regulations.
10. Performs related duties as assigned.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

1. Strong customer service skills

2. Strong interpersonal skills

3. Good decision making skills

4. Good analytical skills

5. Ability to communicate effectively both orally and in writing

6. Ability to prioritize work load and consistently meet deadlines

7. Ability to handle multiple tasks simultaneously with solid time management skills

8. Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction

9. Familiarity with pharmaceutical products, services and pharmaceutical distribution operations

10. Working knowledge on how to read an NDC number.

11. Strong organizational skills; attention to detail

12. Basic knowledge of Microsoft Word, Excel and inventory management system

13. Must be flexible to work any schedule between 7am to 7pm

Additional Information

All your information is kept confidential as per EEO standards.

Why is this a great opportunity? The answer is simple…working at our client is more than a job; it’s a career. The opportunities are diverse whether you are right at the start of your career or whether you are looking for new challenges this is the job for you, so be quick and apply now!