Digital Account Manager at KCV Executives in Home Based

About the Opportunity

KCV Executives is recruiting an experienced, commercially minded Digital Account Manager for an established business supporting professionals in the medical aesthetics industry.

Our client works closely with aesthetics practitioners and business owners, helping them develop their online presence, strengthen their brands and grow their businesses through websites, digital marketing and ongoing support.

This is a varied, hands-on position combining client account management, relationship building, consultative sales and digital marketing delivery.

We're looking for someone who understands what it takes to run a small business, enjoys developing long-term client relationships and is confident taking ownership of their work.

This isn't a traditional customer service or purely administrative position. You'll be expected to build genuine relationships with clients, understand their commercial goals and actively contribute to delivering the services they receive.

Please Do Not Apply If:

• You have no previous experience managing ongoing client relationships or client accounts.
• Your experience is limited to general administration, reception or basic customer service.
• You are looking for a purely social media, marketing or creative design position.
• You are uncomfortable conducting video meetings, speaking with clients or discussing their business needs.
• You prefer to be given step-by-step instructions rather than taking initiative and ownership.
• You are unwilling to learn and work hands-on with WordPress, email marketing platforms and other digital tools.
• You are uncomfortable working directly with a business owner in a small, fast-moving company.
• You are unable to commit to full-time hours or are only seeking part-time work.
• You are looking for a permanent employment position rather than an independent contractor opportunity.

Key Responsibilities

Client Account Management & Relationship Building

• Manage and nurture ongoing relationships with clients.
• Act as a reliable point of contact for client enquiries, updates and requests.
• Build trust with business owners and understand their individual needs.
• Conduct professional Zoom meetings with existing and prospective clients.
• Identify opportunities to recommend suitable services and additional support.
• Manage expectations, resolve concerns and maintain high levels of client satisfaction.
• Take ownership of client communication and follow-through.

Digital Marketing & Website Support

• Create and update WordPress websites using existing templates and established processes.
• Upload, format and check website content, imagery and branding elements.
• Ensure websites are visually appealing, accurate and mobile-friendly.
• Prepare, schedule and quality-check email marketing campaigns.
• Work with email marketing and CRM platforms such as GoHighLevel, Zoho and Campaign Monitor.
• Support basic SEO, content updates and digital marketing activities.
• Create and adapt marketing materials using Canva.
• Maintain consistent branding and attention to detail across all digital work.

Business Development & Client Growth

• Respond to warm leads and enquiries from prospective clients.
• Conduct consultative conversations to understand business requirements.
• Explain services clearly and confidently.
• Support client onboarding and the development of long-term relationships.
• Identify opportunities to improve the client experience.
• Assist with webinars, online presentations and client education initiatives.

This is a relationship-led sales environment, not a cold-calling position.

Operations & Project Coordination

• Coordinate client projects and ensure deadlines are met.
• Manage multiple accounts and priorities effectively.
• Follow established processes while identifying opportunities for improvement.
• Maintain accurate client information, project updates and task records.
• Proactively identify issues and resolve them before they affect clients.
• Work closely with the business owner to support daily operations and future growth.

What We're Looking ForEssential Experience

• Proven experience in client account management, customer success or relationship-led client services.
• Experience managing ongoing client relationships, not solely handling incoming customer service enquiries.
• Previous experience working within a small or medium-sized business, ideally alongside a founder or business owner.
• Strong verbal and written English communication skills, with confidence communicating professionally with clients.
• Experience conducting client meetings, presentations or consultative sales conversations.
• A good understanding of digital marketing, branding and online business services.
• Strong organisational skills and exceptional attention to detail.
• The ability to work independently, manage priorities and take responsibility for outcomes.
• A professional, approachable personality with genuine enthusiasm for helping businesses grow.

Highly Advantageous

• Experience in the beauty, skincare, medical aesthetics or wellness industries.
• Hands-on experience with WordPress.
• Experience creating and executing email marketing campaigns.
• Familiarity with GoHighLevel, Zoho, Campaign Monitor or similar platforms.
• Canva and digital content creation experience.
• Experience supporting international businesses.
• Previous involvement in webinars, client presentations or online events.

You don't need to be an expert in every digital platform. Training will be provided on the client's established systems and processes. However, you must be comfortable learning new technology and carrying out practical digital tasks yourself.

The Person We're Looking For

You'll likely enjoy this role if you:

• Love building relationships and getting to know the people behind the businesses you support.
• Understand that small-business owners need someone who takes initiative rather than waits for instructions.
• Have a natural interest in branding, design and digital marketing.
• Enjoy balancing conversations with clients and practical project delivery.
• Take pride in producing accurate, polished work.
• Can confidently represent a business in meetings without needing constant supervision.
• Are interested in the aesthetics industry and the businesses operating within it.
• Want to become an important part of a growing business rather than simply complete a list of tasks.

Long-Term Career Opportunity

This position offers the opportunity to grow alongside an established business.

The business owner is looking for someone who can gradually take on greater responsibility, develop a deep understanding of the client base and potentially progress into a leadership position overseeing the business.

The longer-term ambition is to develop the right person towards this level of responsibility over approximately 12–17 months, depending on performance, capability and business requirements.

This progression is an aspiration rather than a guaranteed promotion.

Working Arrangements

• Fully remote, working from South Africa.
• Full-time independent contractor arrangement.
• Working hours 8.5hours a day between 9am and 7:30pm
• Occasional flexibility may be required for webinars or client events.
• Reliable internet, a suitable home office and a professional environment for video calls are essential.

How to Apply

Please submit your CV and include a brief explanation of:

• Your experience managing ongoing client accounts and relationships.
• Whether you've worked directly with founders or small-business owners.
• Your experience with WordPress, email marketing or digital marketing delivery.
• Your interest in the beauty, skincare or medical aesthetics industry.
• Your expected monthly contractor rate in South African rand.

Please note: This is an independent contractor opportunity, not a permanent employment position.

We are particularly interested in candidates who can demonstrate both strong client relationship management experience and the willingness to get involved in hands-on digital delivery.

Pay: R26 500,00 - R29 500,00 per month

Work Location: Remote