Job Description

Job Title: Quality Control Supervisor
Primary Supervisor: Director of Manufacturing
Secondary Supervisor: Vice President of Manufacturing
Department: Cut & Sew
FLSA Status: Non-Exempt (Hourly)

Position Summary

The Quality Control Supervisor is responsible for ensuring the quality and compliance of all manufactured products throughout the production process, from receipt of raw materials through final inspection and testing. This position oversees quality control activities, maintains quality management systems, and works collaboratively with manufacturing and production teams to ensure products meet customer specifications and organizational quality standards.

Essential Functions and Responsibilities

• Review and interpret customer specifications, contracts, and product requirements as they relate to manufacturing processes and product assembly.
• Maintain all documentation related to quality policies, procedures, inspections, and product traceability.
• Collaborate with the Production Administration team to establish and communicate quality requirements for external suppliers.
• Inspect incoming materials, supplies, and production components using purchase orders, product specifications, and instructions provided by the Production Administration team.
• Determine acceptance or rejection of incoming materials and promptly communicate inspection results to the Production Administration team.
• Ensure accepted materials are appropriately identified and released for production.
• Segregate, label, and document nonconforming materials to prevent their use in the manufacturing process.
• Oversee and perform first article, in-process, and final product inspections to verify compliance with established quality standards.
• Develop, maintain, and enforce inspection criteria to ensure only conforming products are released for shipment.
• Conduct periodic audits of quality management systems and implement corrective actions for identified nonconformances.
• Identify quality issues and ensure timely investigation, resolution, and documentation.
• Analyze quality trends and recommend process improvements to enhance product quality and operational efficiency.
• Communicate quality concerns, findings, and corrective action recommendations to the Floor Supervisor, Manufacturing Manager, and Director of Manufacturing as needed.
• Foster a culture of open, honest, and effective communication within the manufacturing environment.
• Implement, maintain, and support compliance with the ISO 9001 Quality Management System at Plant 2.
• Perform other duties and special projects as assigned.

Physical Requirements

• Frequently lift, carry, push, and move materials weighing up to 75 pounds.
• Safely lift or move materials exceeding 75 pounds with assistance.
• Regular standing, walking, bending, reaching, and performing repetitive motions may be required.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

Work Environment

• Work is performed primarily in a manufacturing environment.
• Exposure to production equipment, machinery, and varying noise levels may occur.
• Appropriate personal protective equipment (PPE) must be worn as required.
• Adherence to all safety, quality, and company policies is required.

Schedule Requirements

• Additional hours, overtime, and schedule flexibility may be required to meet production demands and business needs.
• Overtime assignments are mandatory when operational requirements dictate.

Key Improvements

• Replaced informal language with professional job description terminology.
• Clarified quality control responsibilities and reporting relationships.
• Changed "Essential Duties" to "Essential Functions and Responsibilities" for consistency with HR best practices.
• Incorporated stronger ISO 9001 and quality management language.
• Enhanced physical demands and work environment sections to support compliance and consistency with standard job description formats.

Qualifications

• Demonstrated ability to maintain a flexible work schedule to meet departmental needs, including overtime as required.
• Strong verbal and written communication skills.
• Ability to actively listen, comprehend information, and respond appropriately.
• Skilled in interacting with individuals from diverse backgrounds with tact, professionalism, and empathy.
• Ability to establish and maintain effective working relationships with employees, supervisors, and stakeholders.
• Capable of working independently as well as collaboratively within a team environment.
• Strong organizational skills with the ability to prioritize tasks, manage workload, and meet deadlines.
• Proficient in Microsoft Windows and Microsoft Office applications.
• Demonstrates accountability, initiative, and leadership qualities.
• Ability to effectively multitask and adapt in a fast-paced work environment.
• Maintains a high level of integrity and confidentiality in handling sensitive business information.
• Open-minded and adaptable, with a willingness to embrace change and continuous improvement.

Education and Experience

• High School Diploma or equivalent required.
• Previous quality assurance experience in a manufacturing environment preferred.
• Demonstrated supervisory experience and strong leadership capabilities required.

Certifications, Licenses, and Registrations

• Current CPR and First Aid certification required, or the ability to obtain certification within a specified timeframe.

Physical Demands

The physical demands described here are representative of those an employee must meet to successfully perform the essential functions of this position.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.

Improvements Made

Professional Tone: Replaced informal wording with business-focused language appropriate for a job description.

Clarity: Standardized phrasing and improved readability by using consistent sentence structure.

Accuracy: Updated "essential duties" to "essential functions," which is more commonly used in formal job descriptions and ADA-compliant language.

Consistency: Aligned qualifications, experience, and certification requirements with standard HR job description formatting.