Senior Visual Merchandising Manager at Katie Loxton · DSV UK

THE OPPORTUNITY

Are you a visionary Visual Merchandising leader with a passion for creating exceptional retail experiences that captivate customers and bring brands to life? Do you thrive on translating creative campaigns into inspiring physical environments, leading high-performing teams and shaping the future of customer experience across multiple retail formats? If so, we’ve got the perfect opportunity for you!

We're looking for a Senior Visual Merchandising Manager to join our ambitious Sales and Creative team. This is an exciting opportunity for an experienced visual merchandising professional to lead the development and execution of our visual merchandising strategy across Katie Loxton and Joma Jewellery, ensuring every store, showroom, pop-up and customer-facing environment delivers a consistent, premium and inspiring brand experience.

You will make an impact by transforming seasonal campaigns, product launches and brand stories into engaging retail experiences that drive customer connection and commercial performance. Working closely with our Senior B2B Marketing and Projects Manager, Head of Creative and cross-functional teams, you'll play a pivotal role in shaping how our brands come to life across every physical touchpoint.

You will be based at our Head Office in Banbury with regular travel to stores, showrooms and project locations as required. We offer the freedom to work from home two days a week on average, although this may flex up or down depending on business needs.

BEHIND THE BRANDS

We're a family-run, entrepreneurial company with an exciting pace of life and a bright and friendly team. We are passionate about creating beautiful products with a personal touch and innovating our business behind the scenes. We value creativity, collaboration and integrity, and we're always looking for talented people who share our ambition and drive.

HOW YOU'LL CONTRIBUTE

• Defining and delivering the overarching visual merchandising strategy across stores, showrooms, pop-up locations and temporary retail environments

• Bringing our seasonal campaigns, product launches and brand stories to life through inspiring and commercially effective visual merchandising concepts

• Leading the development of immersive customer experiences that strengthen brand connection and create memorable retail journeys

• Creating and implementing visual merchandising frameworks, standards and toolkits that ensure consistency across all retail environments

• Partnering closely with Creative, Graphic Design and Marketing teams to translate campaign assets into impactful physical experiences

• Leading the conceptualisation and execution of seasonal visual merchandising campaigns from initial briefing through to implementation and review

• Developing innovative retail storytelling strategies, customer journeys and product presentation concepts that elevate the customer experience

• Driving the evolution of our store environments, ensuring they continue to reflect customer expectations, brand ambitions and commercial priorities

• Leading the strategy and execution of all window displays, flagship visual concepts and key customer-facing retail experiences

• Collaborating with the Head of Creative to develop seasonal window schemes, installations and bespoke visual displays that deliver maximum impact

• Overseeing visual presentation, styling, product placement, zoning and spatial planning across stores and showrooms

• Establishing best-practice principles for customer flow, visual hierarchy and retail navigation

• Conducting regular reviews and audits to ensure exceptional visual merchandising standards are maintained across all locations

• Acting as the visual merchandising lead on new store openings, refurbishments, relocations, pop-up shops and experiential activations

• Supporting the development of future retail concepts and innovative customer experience formats

• Building strong partnerships across Creative, Marketing, Retail, Buying, Operations and Commercial teams to ensure a joined-up customer experience

• Influencing senior stakeholders and representing the Visual Merchandising function across major business projects and strategic initiatives

• Leading, inspiring and developing a high-performing visual merchandising team, including the coaching and development of people managers

• Creating a culture of creativity, innovation, accountability and continuous improvement

• Establishing clear objectives, development plans and performance expectations across the team

• Managing the annual visual merchandising budget, ensuring resources are allocated effectively across campaigns, projects and retail environments

• Building and maintaining strong relationships with suppliers, agencies, fabricators and contractors to deliver exceptional creative outcomes

• Using customer insights, retail performance data and commercial trends to continuously evolve and improve the customer experience

THE TALENT YOU'LL BRING

• Significant experience in a senior Visual Merchandising leadership role within a premium retail, lifestyle or consumer brand environment

• A proven track record of developing and delivering visual merchandising strategies across multiple retail formats including stores, showrooms, flagship locations and temporary retail environments

• Demonstrable experience translating creative campaigns and brand concepts into fully realised physical customer experiences

• Strong experience leading seasonal visual merchandising campaigns from concept development through to execution

• Expertise in window display design, retail storytelling, spatial planning and customer journey development

• Experience managing large-scale retail projects including store openings, refurbishments, relocations and pop-up concepts

• Proven success leading, coaching and developing high-performing teams, including the management of people managers

• Strong understanding of retail design principles, store layouts, customer flow and fixture development

• Knowledge of production processes, fabrication techniques, installation requirements and retail display solutions

• Excellent project management skills with the ability to lead multiple complex projects simultaneously

• Strong commercial awareness with the ability to balance creativity, customer experience and business objectives

• Exceptional creative vision combined with strategic thinking and problem-solving capabilities

• Outstanding stakeholder management skills with the confidence to influence and build credibility at senior leadership level

• Excellent communication, presentation and storytelling skills

• Strong proficiency in Adobe Creative Suite

• Highly organised with exceptional planning, prioritisation and attention to detail

• Resilient, adaptable and comfortable working within a fast-paced and evolving environment

• A passion for creating exceptional customer experiences and bringing brands to life through innovative visual merchandising

Desirable

• Experience working within an international or multi-market retail business

• Experience supporting flagship store developments or retail concept evolution projects

• Knowledge of retail design software, spatial planning tools or visualisation platforms

• Full UK driving licence with the ability to drive a manual vehicle

PERFECTLY PACKAGED

• A competitive salary DOE

• 25 days holiday rising to 27 with length of service, plus bank holidays

• A broad benefits package including our staff favourite – a very generous staff discount across both our brands. See all of our benefits on our careers portal

• Opportunities to shape and influence the future of our retail experience across two growing global brands

• Ongoing learning and development opportunities to support your career progression

• The chance to lead exciting retail projects, innovative customer experiences and high-profile brand activations

• An innovative and friendly workplace with a team we're proud to be part of. Find out more about us and our culture on our careers portal

Joma Jewellery was founded in 2008 by Katie and Geoff Loxton, since then we have gone from strength to strength, launching Katie Loxton in 2015 and growing our business beyond the UK. We know that part of that growth comes from the fact that we take diversity and inclusion very seriously. We strive to be the best in our field, and we know that happens by hiring a diverse team and encouraging everyone to be their authentic selves when working with us. We don’t hire based on cultures, preferences, or personalities – it’s what you bring to the team that counts.

We are always striving to improve our way of working to be more inclusive, diverse and equal, including encouraging all team members to bring their ideas to the table as we know this is key to our continued success.