KARIM Group
Night Manager at KARIM Group in Singapore, Singapore, SG
Job Description
Meet KINN, where our properties are more than just places to stay - they're sanctuaries designed for creating meaningful connections and cherished memories within a secure, inclusive, and peaceful environment. Our vision is to redefine hospitality as a comprehensive lifestyle experience, thoughtfully curated to everyone’s needs.
As a Night Manager, you will oversee the overnight operations across all KINN Hospitality properties, ensuring smooth hotel operations, exceptional guest service, and a safe and secure environment. This role combines operational leadership, guest relations, team supervision, and night audit responsibilities to ensure seamless operations and service excellence throughout the night.
Key Responsibilities
Oversee the night operations across all KINN Hospitality properties
Ensure smooth hotel operations and service standards during the night shift
Act as the Management Representative and handle operational matters independently
Attend to guest enquiries, feedback, complaints, and service recovery
Liaise with external authorities and emergency services when required
Conduct the End-of-Business-Day (EOD) Night Audit and ensure reports are completed and distributed accurately to respective departments
Monitor hotel safety, security, and regulatory compliance throughout the night
Supervise, guide, and support the Night Team to ensure operational excellence
Coach, mentor, and evaluate team members' performance, including counselling where required
Ensure proper shift handover and communicate key operational updates to the day team
Any other duties as assigned
Key Requirements
Minimum 3 years of supervisory experience in hotel operations
Strong problem-solving and decision-making skills, with the ability to remain calm under pressure
Proficient in Opera Cloud / OPERA Property Management System (PMS) or similar hotel management systems
Strong communication and interpersonal skills
Willing and able to travel between KINN Hospitality properties as required
Able to work permanent night shifts, including weekends and public holidays
Only Singaporeans/ Singapore Permanent Residents may apply.
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