Associate Manager, Client Services at Kargo in Chicago, IL

Mission

The Associate Client Services Manager owns the day-to-day execution and client experience across a shared book of direct and programmatic accounts. This role is the connective tissue between clients and Kargo's internal teams — ensuring campaigns launch correctly, perform to goal, and create the conditions for retention and growth. Without this role, client relationships erode and revenue opportunities go unnoticed.

This is a hybrid role requiring onsite presence 4 days per week.

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Outcomes — What Success Looks Like in 6–12 Months

• Campaigns executing on time and on spec across the portfolio — Assigned accounts move through the full campaign lifecycle — kickoff through delivery — without chronic delays, missing assets, or escalations caused by execution gaps.
• Client relationships that are warm, responsive, and trust-based — Clients on this book of business feel well-served, respond positively to outreach, and view Kargo as a reliable partner rather than a vendor to manage.
• Reporting delivered with insight, not just data — Performance reports are going out on schedule and include clear takeaways that help clients understand what's working and what to do next.
• Upsell and renewal opportunities identified and flagged proactively — At least a defined set of incremental or renewal opportunities are surfaced and handed to sales or senior CS with enough lead time to act on them.
• Internal teams unblocked and informed — Demand-side needs, revenue blockers, and client feedback are being routed to the right internal teams quickly and clearly, keeping campaigns on track without unnecessary escalation.

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Skills — Core Technical Capabilities

Required

• 1+ years of experience in digital media, ad tech, or a client-facing role in agency planning, buying, or ad operations
• Working knowledge of direct and programmatic campaign mechanics, including trafficking, tagging, and asset collection
• Proficiency in MS Excel and Google Sheets for reporting, analysis, and data organization
• Strong written and verbal communication skills, including the ability to build and deliver clear client-facing presentations
• Familiarity with digital media metrics and industry terminology

Preferred

• Experience working across cross-functional teams including sales, operations, and creative
• Exposure to campaign troubleshooting in direct or programmatic environments

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Competencies — Behaviors We Like to See

Attention to Detail and Follow-Through

• Catches discrepancies in assets, tags, and reporting before they become client issues
• Tracks open items across multiple accounts without dropping threads or waiting to be reminded

Proactive Problem-Solving

• Identifies issues early and moves toward a solution before escalating
• Asks the right questions to unblock themselves rather than waiting for direction

Clear and Organized Communication

• Keeps clients and internal stakeholders informed with updates that are timely, accurate, and appropriately concise
• Manages competing priorities across accounts without losing clarity on what needs to happen next

Collaborative by Default

• Works well alongside sales, operations, and senior CS team members — sharing context freely and following through on shared commitments
• Approaches cross-functional relationships as a partner, not a ticket-submitter