Associate Manager, Client Services at Kargo in New York, NY

Summary: Kargo is a company focused on creating connections between brands and consumers through innovative advertising solutions. They are seeking an Associate Client Services Manager to manage client relationships, provide exceptional service, and ensure campaign success through collaboration with internal teams. Responsibilities: - Deep understanding of our products, offerings, and best practices to support campaign strategy and meet client objectives - Assist in day-to-day relationships and all phases of a direct and programmatic campaign life cycle, inclusive of brand strategy, kick-off calls, tag + asset collection, creative development, performance reporting, troubleshooting, and delivery - Provide best-in-class client service to cultivate relationships to maximize client satisfaction, retention, and growth - Assist in identifying client needs and implement strategic solutions to help drive partnership - Collaborate with internal cross-functional teams; sales, operations, design, product, and finance to ensure campaign performance is met - Analyze and deliver reporting, insights, and results to clients - Identify and generate client outreach for incremental, upsell, and renewal opportunities - Assist in troubleshooting direct and programmatic campaigns or delayed revenue before routing for escalation if prompted - Funnel demand-side needs or revenue blockers to internal teams to ensure Kargo is well-positioned to grow and retain business - Partner with more Senior members of the CS team to foster strategic growth Required Qualifications: - 1+ years experience in Digital Media working with AdTech partners (i.e., Sales Support, Account Management, Agency Planning/Buying/AdOps) - MS Suite and Google Suite proficient (i.e, Excel, Google Sheets, Google Slides) - High attention to detail, proactive and solution-oriented - Thrives in a team environment and collaborates well with others - Strong verbal and written communication skills with the ability to deliver well-positioned presentations - Organizational skills with the ability to use available resources to reach solutions - Able to multitask and prioritize based on account tier and urgency daily - Strong analytical skills to deliver reporting insights - Bachelor's degree or equivalent experience Preferred Qualifications: - Familiarity with industry jargon and media metrics is preferred Required Skills: Digital Media experience, AdTech knowledge, Client relationship management Important Skills: MS Suite proficiency, Google Suite proficiency Nice-to-Have Skills: Analytical skills