Workday AMS Service Manager at Kainos in Toronto, Ontario, Canada

Workday AMS Service Manager Location: Toronto Join Kainos and Shape the Future At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS: As aWorkday Service Manager at Kainos, you will beresponsible for ensuring the successfulpost deployment servicedelivery ofWorkdaysolutions for clients by working closely with client business teams and internalsales anddelivery teams todefinethe scope,objectives and approachof solutions that are fit for purpose and commercially viable. This is a senior position accountablefor theentiredelivery lifecycle Your key responsibilities include: Commercially managing the post deployment service delivery of global Workday programs from pre-sales through service design and onboarding into AMS (Application Management Services) and ongoing service provision and continuous improvements. Acting as the key client interface between functional and technical teams and the client. Pragmatically offering domain experience(HCM, Fins, Payroll or where relevant to a Workday Capability)to provide functional insight and thought-leadership. Managing all aspects ofpost deployment service delivery including project planning, resourcing, milestone tracking, commercial management and customer satisfaction. Leading and supporting blended teams of colleagues, client and partner resources to share knowledge and develop an integrated delivery ethic. Agreeingobjectives, outputs, milestones, timescale with client, together with associated contract and commercial terms. Identifyingrequirements, business processes, application configurations, testing plans and other artefactsto be documentedto ensure shared understanding and facilitate knowledge transfer. Creatingwell structured & accurate deliverables and presentingto clientsteeringlevelgroups to secure proposedrecommendationsand agreement. Identifyingandactioningappropriatelyopportunities to win business, including negotiating and closing at a senior client level. MINIMUM (ESSENTIAL) REQUIREMENTS: You will be anestablished managerof systems implementationswith direct experience in the successful[post deployment service]delivery of IT solutions within a consulting environment, coupled with exceptional personal drive and ambition to progress your career. Full lifecycle project management experience, from initial opportunity through to requirement development / definition, functional solution design, implementation, data-migration, system testing, user acceptance testing, go-live and service management. Experience of adhering to service management disciplines, service level agreements and ISO standards. Experience of working in a commercial support environment. Two years of[Project Management/ post deployment service delivery]experience with a consulting / IT services environment. Strongcommercial management, influencingand negotiation skills. Excellent customer focus, able to assess customer needs, build relationships and manage customer expectations. You will know when to push back, when to escalate, and when to go above and beyond to satisfy a customer Strong communicator, able to communicate with customers and colleagues with impact, credibility and empathy, including in a remote working situation. Sound ability to formally present to senior Client audiences Strong business writing skills with experience in the production of business cases, requirement documentation, tender documents, contracts, statements of work and change requests. Demonstrable success in identifying and taking appropriate action on opportunities for additional business. Ability to provide effective pre-sales support as required, including devising and costing viable, winning solutions working closely with a sales team. Sound commercial judgement, with a proven track record in the execution of contract and commercial terms applying to the project. Commercial experience of running a teamwith experience in managing distributed teams. Good team player, with a willingness and abilityto act as a role model within the capability and mentor and/orlead andmanagepeople Ability to make sound decisions under pressure, taking a balanced view of client demands and Kainos commercials A positive “can do” attitude towards the commercial, technical and staffing challenges facing Kainos Able to implement improvements in tools and/or processes to help the practice Able, if required, to travel to customer sites in the same region (minimal out of region travel may also be required) DESIRABLE: Workingwith Workday or other SaaS delivery methodologies ITIL (or similar) certification Experience of managing, mentoring and developing teams Strong functional domain expertise including areas such as core HRand Finance including Payroll. Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive.   We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are.   We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs. Additional Locations: Atlanta, Indianapolis