Associate Regional Business Consultant at Kafene in Baltimore, MD

Kafene is revolutionizing the lease-to-own space. We're the point-of-sale powerhouse making flexible lease-to-own accessible to everyone: prime and non-prime customers alike. Our secret weapon? Cutting-edge AI and machine learning that analyzes 20,000+ data inputs in real-time, empowering retailers across furniture, appliances, electronics, tires, and durable goods to say "yes" to more customers. The numbers tell our story: over $500 million in sales and counting. But we're just getting started. Our 150-person team spans NYC headquarters, Wilmington, and remote talent across the globe, all united by a culture that thrives on collaboration, innovation, and genuine support. We don't just talk about great workplace culture; we deliver it. That's why Built In named us a Startup to Watch https://www.linkedin.com/company/built-in/?lipi=urn%3Ali%3Apage%3Ad_flagship3_detail_base%3B2jXPbPYzTW6P2Su6%2BfrBvw%3D%3D and Forbes recognized us as one of the Best Startup Employers https://www.forbes.com/sites/rachelpeachman/2023/03/07/meet-americas-best-startup-employers-2023/?sh=5a67d150410c. Ready to be part of the fintech revolution? Join us. The Associate Regional Business Consultant is a field-based, entry-level Account Management role focused on merchant onboarding, in-store execution, and driving early program adoption across a defined territory. It's the starting point of our sales track, built for developing professionals who want a real foundation in account management and field sales. This is a remote role based out of Houston, TX. Candidates must be located within a 100-mile radius of that location to be eligible. WHAT YOU’LL DO - Merchant Relationship Management: Own an assigned portfolio of merchant accounts within the territory, conduct regular field visits to build relationships with store managers and staff, and serve as the day-to-day point of contact for merchant needs while building trust and rapport - Onboarding and Training: Execute new merchant onboarding and in-store training, drive applications and reinforce adoption behaviors all with urgency after onboarding - In-Store Execution: Conduct purposeful, high-quality store visits focused on execution and reinforcing high performance, identify gaps and provide real-time coaching to improve application volume and conversion - Performance Monitoring: Monitor account-level performance against territory quota, identify underperforming merchants and execute corrective action plans - CRM Discipline: Log all store visits and merchant interactions, document observations, actions taken, and clearly defined next steps in HubSpot to maintain accurate territory records - Collaboration and Field Alignment: Work closely with Senior Account Managers to set territory priorities and account focus, coordinate with cross-functional internal sales partners and support broader regional initiatives and execution strategies WHO YOU ARE - Strong relationship builder with a demonstrated ability to communicate effectively - A problem-solver who takes initiative, adapts quickly, and thrives in a fast-paced, evolving business environment. - Someone who builds relationships with ease and communicates effectively across teams and stakeholders. - A natural problem-solver who takes initiative, adapts quickly, and thrives in a fast-paced, evolving environment. - Highly organized, detail-oriented, and someone who always follows through on commitments. WHAT YOU’LL BRING - Ability to work in a field-based environment under structured leadership oversight - 1-2 years of experience in retail, sales, or customer-facing roles - Valid driver's license and reliable transportation - Experience in retail, lease-to-own, or consumer financing environments is a huge plus, but not required - Familiarity with CRM tools such as HubSpot or Map My Customers - Prior field sales or account support experience COMPENSATION AND BENEFITS: - Base Salary: Earn a competitive base salary of $55,000 to $65,000, with OTE up to $85,000 annually. - Healthcare: We prioritize your well-being by covering 80% of medical, dental, and vision insurance costs, including coverage for your spouse, children, and other dependents. - Retirement Benefits: Begin planning for your future from day one with our 401 (k) plan. - Paid Time Off: We understand the importance of work-life balance. That's why we offer flexible paid time off days starting from day one of your employment. We're building a team as diverse as the customers we serve. Kafene is proud to be an equal-opportunity employer, and we mean it. We welcome qualified applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, and all other legally protected characteristics. Need accommodation during the application process? We've got you. If you're applying for a U.S. position and require reasonable accommodation at any stage, reach out to careers@kafene.com with details about your request and contact information. We're here to help make the process work for you. Note: This email address is specifically for accommodation requests and will only respond to those inquiries.