Live Operations Specialist (Contract) at Kabam · Vancouver

At Kabam, we’re constantly raising the bar of excellence in free-to-play gaming. We hire for passion and diversity so that we can triumph in our collective skill. Our teams are made up of a fusion of personalities and interests bound together by a collaborative nature, fun-loving culture, and a drive to do what it takes to make great games. And this is where you come in...

The Live Operations Specialist is responsible for supporting the execution, analysis, and optimization of live features, events, and commercial promotions that engage and retain players. Bridging the gap between execution and strategy, the specialist takes a proactive role in monitoring game health, configuring live events, and collaborating across disciplines to implement mid-level monetization and operational plans.

This role is a full-time, on-site position based 5 days a week at our Downtown Vancouver studio.

In this role, you can expect to:

Offer and Event Planning:

• Build and execute offers, events, and promotion plans to help achieve monthly goals and target metrics for the studio team.
• Monitor live product health and track revenue performance, surfacing insights to senior specialists and managers.
• Work as a key part of the live ops/econ team to come up with pricing strategies for offers and services that optimally drive user spend.
• Make suggestions and plans to improve in-game content and pricing, supported by market research and quantitative/qualitative data.

Data & Insights:

• Analyze player behaviour and event performance using internal metrics and business intelligence tools (e.g Tableau).
• Develop intermediate data-driven insights to recommend optimization plans for in-game events and offer conversion.

Cross-Discipline Collaboration:

• Coordinate with Product, Economics, Marketing, Community, and Player Retention (Px) to ensure timely communication and accurate execution of live operations calendars.
• Collaborate with engineering and technical teams to refine system configurations and troubleshoot live issues or tool constraints.

Design:

• Support design of new monetization systems and features aligned with product pillars and goals.
• Support in the designing, building, and optimization of offers and promotions to help achieve monthly goals and target product metrics, focusing on conversion and revenue-related KPIs.

To be successful in this role, your background includes:

• Post-Secondary education in related field.
• 3+ years of experience in game design, live operations or related field.
• Basic understanding of SPARX; familiar with key tools (gacha, gamestore, events, etc.) and capable of executing upon those events from scratch.
• Familiar with the Live Ops workflow at Kabam and integrations with others disciplines.
• Familiar with top grossing F2P games and F2P LO design & system trends.
• Introductory knowledge of data use within our game (ie. can read common dashboards on tableau; can develop basic insights on how events and offers impact the game).
• Able to request and implement localization (LOC).

Excited by this opportunity? Kabam is dedicated to growing our diverse and inclusive workforce, so if your past experience doesn’t perfectly match the listed requirements we encourage you to apply anyways - you could be a great fit for this or other positions.

We invite you to apply now and start the conversation with us. Together, we can create and support some of the best games ever made and entertain the world!

About Kabam

Kabam is a world leader in developing entertaining, immersive, and highly social multiplayer games, bringing high-quality graphics, next-generation technology, and revolutionary gameplay to players around the world.

Kabam’s games, Marvel Contest of Champions, Shop Titans, and more have generated hundreds of millions of downloads and have received multiple awards including Apple’s Editor’s Choice and Google Play’s Best Game of the Year.

Founded in 2006, Kabam has studios and offices in Vancouver & Montreal in Canada, and Los Angeles & San Francisco in the United States. Kabam is a wholly-owned subsidiary of Netmarble Games.

Kabam is an Equal Employment Opportunity employer committed to building a diverse and equitable workplace, and inclusive environment for all existing and potential employees. Employment decisions are based on candidate qualifications and business need, not race, color, ancestry, place of origin, age, sex (including pregnancy), gender identity or expression, sexual orientation, political belief, religion, creed, marital or family status, medical condition, genetic information, physical or mental disability, military or veteran status, prior criminal conviction or any other protected class in accordance with federal, state or provincial and local laws and ordinances. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.