Customer Service Rep Store 701 SG5 at K&G… · Lakewood

Summary: K&G Petroleum, LLC is a company focused on retail operations, and they are seeking a Customer Service Representative. The CSR is responsible for ensuring safety, profitability, and providing excellent customer service at the company-owned retail facility. Responsibilities: - Provide exemplary, courteous customer service and handle complaints quickly and tactfully - Utilize suggestive selling techniques to drive sales while maintaining excellent customer rapport - Process all sales on cash register properly and accurately, handle cash and other forms of payment; follow cash handling procedures to prevent loss and perform basic arithmetic - Perform multi-function operation of POS (cash register) and other equipment and machines as outlined below - Perform cleaning duties necessary to maintain site cleanliness inside and out; basic upkeep and/or cleaning of all equipment in the site - Maintain proper inventory levels and shift closeouts - Perform duties with minimal supervision, may be required to work irregular work hours - Notify store management of any observed dishonesty by customers, vendors, or other store employees; follows vendor check-in procedures as well as company policy for confronting shoplifters - Comply with all company policies and procedures, including relevant governmental regulations - Complete/attend all required employee orientations, trainings, certifications, and/or meetings Required Qualifications: - Work as scheduled and arrive on time - Communicate (orally and in writing) in English and engage in conversation - Perform basic arithmetic operations - Work both independently and part of a team as necessary Preferred Qualifications: - High School diploma or GED - Experience in retail sales and customer service Required Skills: Cash Handling, Point of Sale (POS) Operation, Basic Arithmetic, Inventory Management, Cleaning and Maintenance, Use of Lottery Machine, Use of Money Order Machine, Use of Phone Card Machine, Use of EBT Machine, Use of Western Union Equipment, Food Preparation Equipment Operation Benefits: May be eligible for pay increase after 90-day probationary period, Eligible for overtime