Customer Service Representative at K&G Fashion… · New York

Summary: K&G Fashion Superstore is a leading shopping destination for brand-name apparel, footwear, and accessories. They are seeking a Customer Service Representative responsible for delivering a world-class customer experience and managing various customer transactions.

Responsibilities:
- Handling and accurately following standard operating procedures for all customer purchases, returns, exchanges, store credits and discounted transactions along with properly securing cash and other negotiable documents
- Incorporating suggestive selling techniques when assisting customers and responding to any customer inquiries and needs
- Assisting with replenishing merchandise, store layout, recovery, general housekeeping of the store along with monitoring and maintenance of floor stock and fitting room areas
- Maintaining an awareness of all product knowledge information, POS instructions, merchandise promotions and advertisements

Required Qualifications:
- Customer service – or as we call it – culture of customer-obsession by being customer-ready and delivering a world-class experience every day
- Desire to learn and adapt to new programs
- Ability to work well and consult with associates at all levels and contribute to a positive work environment
- Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors

Required Skills: Standard operating procedures, Cash handling, Suggestive selling, Product knowledge, Point of Sale (POS) systems

Benefits: Flexible schedules to meet your availability!, Tuition reimbursement, Generous employee discount on first purchase, Ongoing discounts on purchase made at any Tailored Brands store.