Senior Quality Assurance Analyst, Sales at Justworks · New York…

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are You are equal parts analyst, coach, and operator, with a strong understanding of what great sales conversations look like. You approach your work with structure and precision, applying scoring frameworks consistently and fairly while maintaining a sharp focus on performance and outcomes. You are detail-oriented and efficient, ensuring evaluations are completed accurately while upholding high standards across all sales interactions. You are commercially minded and analytical, with a deep understanding of how sales behaviors connect to pipeline health, conversion rates, and revenue outcomes. You don’t just evaluate calls—you diagnose performance, identify patterns across interactions, and translate insights into actionable feedback that drives measurable improvement. Your curiosity pushes you to go beyond the surface, uncovering trends that influence both individual and team performance. You communicate feedback in a way that is direct, clear, and constructive, enabling behavior change rather than just awareness. You are comfortable operating in evolving environments and help define and refine what “great” looks like as the sales organization grows. You understand that in sales, quality is not just about delivering a strong experience—it’s about driving effectiveness and results. Your Success Profile What You Will Work On Conduct consistent, objective evaluations of sales interactions (calls, demos, and virtual meetings) in alignment with QA standards and sales scoring methodologies Conduct ongoing QA of AI-generated sales scores, including auditing results, flagging inaccuracies, and partnering cross-functionally to improve scoring reliability Utilize QA platforms (e.g., Rippit/MaestroQA, Gong) to complete daily evaluations efficiently and accurately Meet established QA KPIs, including maintaining target grading time, completing assigned evaluations, and achieving calibration and grading accuracy targets Deliver clear, structured, and actionable feedback that highlights strengths, identifies gaps, and drives measurable improvement in sales performance Participate in and contribute to calibration sessions to ensure scoring consistency, fairness, and alignment across evaluators and sales leadership Contribute to the continuous improvement of QA programs, including sales rubrics, scoring criteria, workflows, and enablement resources Partner with Sales, Enablement, and CX to identify performance trends, behavioral patterns, and gaps across discovery, qualification, objection handling, and closing through QA reviews and sales data analysis Surface recurring themes and provide recommendations to improve conversion rates, pipeline quality, and overall sales effectiveness Support QA initiatives such as appeals reviews, targeted performance deep-dives, and cross-functional sales projects Provide coverage support by assisting with additional evaluations as needed to ensure continuity and KPI adherence Uphold a culture of accountability, consistency, and continuous improvement across the sales organization How You Will Do Your Work As a Quality Assurance Analyst,how results are achieved is paramount to your success and ultimately to our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following competencies: Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening. Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior. Adaptability - the ability to adjust your approach or actions in response to changes in your external environment. Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things. Curious - the innate desire to learn, grow, and understand In addition, all Justworkers focus on aligning their behaviors to our core values, known as COGIS. It stands for: Camaraderie - Day to day, you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others. Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others. Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude. Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.” Qualifications 4+ years of experience in Sales, Sales Operations, Sales Enablement, or Quality Assurance (required) Strong understanding of B2B sales processes in a high-velocity setting (i.e., SaaS, PEO, Fintech) Salesforce, SalesLoft, LinkedIn SalesNavigator, and/or ZoomInfo are required. Experience with Outreach.io preferred. Familiarity with sales methodologies (e.g., MEDDPICC, consultative selling) Experience evaluating or coaching sales calls (Gong, Chorus, etc.) Data fluency; ability to analyze trends and connect behavior to outcomes Experience with QA platforms (Rippit/MaestroQA preferred) Excellent written and verbal communication skills Strong attention to detail with the ability to scale evaluation frameworks Ability to influence without direct authority Nice to have: Experience supporting both SDR/ADE and AE functions Background in enablement or coaching Experience working with AI-driven QA or conversation intelligence tools The base wage range for this position based in our New York City Office is targeted at $82,000.00 to $99,000.00 per year. #LI-Hybrid #LI-BF1 Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location.  Salary ranges for positions based in other locations may differ based on the cost of labor in that location. For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks. Diversity At Justworks Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers. We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience. Our DEIB Report