Senior Operations Analyst at Justworks in New York City, NY

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are Justworks is seeking a Senior Operations Analyst to transform how Operations works using AI and automation. This role is focused on identifying opportunities to change how processes are done, and building smarter, faster, and scalable ways of working across teams and systems. In this role, you'll partner with teams to diagnose, build, and enable new ways of working through process improvement, automation, and AI. You'll own high-impact initiatives end-to-end, from identifying pain-points and opportunities to designing, testing, and shipping solutions that drive our strategy forward. You're naturally curious and operate with urgency and agency. You don't wait to be told what to do — you see opportunities and drive them forward. You're comfortable navigating ambiguity, working cross-functionally, using data to guide decisions, and pushing for impactful change. Your Success Profile What You Will Work On Cross-Team Discovery and Optimization: Own and lead cross-team discovery and root cause analysis to identify systemic operational issues and coordinate solutions that improve workflows across teams. Design and Implement Scalable Solutions: Design and deploy auditable end-to-end workflows, agents, and automations using no/low-code tools (e.g., Zapier, Claude) to significantly improve efficiency and customer experience, reduce risk, and increase strategic outcomes. Strategic Reporting & Insights: Build and maintain advanced queries, dashboards, and reports that not only monitor key metrics but also surface impact of change, strategic opportunities for process redesign, and where larger technology investments are needed. Elevate Team Capability: Actively drive team data and AI literacy through learning & development, mentorship, and demos to foster a more self-sufficient and data-driven culture. Technology Partnership: Standardize how operational asks are validated, framed, and triaged before engaging Technology partners, ensuring clear prioritization and accelerating data-driven technology decisions. Execute critical operational processes with precision, ensuring accuracy, consistency, and adherence to SLAs. Perform other related responsibilities as needed based on department and/or organizational needs. How You Will Do Your Work As a Senior Operations Analyst, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following: Customer-centricity - Keeps the customer experience front and center, while using good judgment to balance it with what’s right for the business. Ownership & Accountability - Takes initiative & ownership over outcomes. Collaborates well with others to solve problems. Data-driven - Uses data to iterate and improve. Incorporates data effectively into reporting, storytelling, & management activities. Execution Excellence - Gets things done with precision, looks to continuously improve processes or ways of working, & ensures work is repeatable and documented. Innovation Mindset - Proactively develops new solutions; self-solves with creativity; leverages emerging tools and technology. In addition, all Justworkers focus on aligning their behaviors to our core values, known as COGIS. It stands for: Camaraderie - Day-to-day, you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others. Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others. Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude. Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.” Qualifications 5+ years of professional experience in operations, business operations, or related roles. An effective communicator, having worked with both business and technical stakeholders. An organized individual who demonstrates strong attention to detail & process-oriented mindset; process improvement experience required. A systems-thinker who solves for root causes. A self-starter with a bias for action and proven ability to deliver results in ambiguity. Experience building automations using AI, no/low-code tools, along with strong SQL skills: SQL: Selecting, aggregation, filtering, joins, and CTEs AI: Prompting,  troubleshooting, and building workflows or agents using AI tools No/low-code automation tools: Experience with platforms such as Zapier, Gumloop, and N8N Hands-on experience with specific tools a plus: JIRA, Confluence, Excel, Tableau, workflow automation tools like Claude, Zapier and Gumloop. The base wage range for this position based in our New York City Office is targeted at $109,000.00 to $136,000.00 per year. #LI-Hybrid #LI-CD1 Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location.  Salary ranges for positions based in other locations may differ based on the cost of labor in that location. For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks. Diversity At Justworks Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers. We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience. Our DEIB Report