Villa Coordinator - Front Office - Jumeirah… at Jumeirah · Abu Dhabi

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.

A landmark property for the Emirate scheduled to open Q3 of 2018, Jumeirah at Sa’adiyat Island offers 293 rooms and suites facing the sea, showcasing views from either a private balcony or garden access room, with an extended patio and outdoor space. This luxury beach front hotel embodies the beauty of the ocean - the stylish contemporary architecture is decorated with marine themed touches that bring the outside world to life. Home to eight restaurants and bars, Jumeirah at Sa’adiyat Island has plenty of dining options including an all-day dining venue, two signature restaurants, a lobby lounge and bar, a pool and beach bar and a sports lounge. Guests can also explore the 400 metre public beach and three swimming pools. Jumeirah at Saadiyat Island was developed under the patronage of His Highness Sheikh Suroor bin Mohammed Al Nahyan’s Projects Department.

About the Job:

An opportunity has arisen for a Villa Coordinator to join Front Office team in Jumeirah Saadiyat Island Resort. The main duties and responsibilities of this role:

• To ensure that Serviced Residence guests receive prompt, cordial attention and personal recognition.
• Update and maintain guests profiles and accurate guest history records, including the recording of guest information received from other hotels or departments and guests preferences.
• To ensure that all relevant departments are advised of guest history requests/preferences prior to arrival.
• To prepare all necessary documents/arrangements as part of pre-arrival procedure.
• To prepare the registration card, welcome letter/card and welcome hamper a day before arrival to ensure smooth check-in.
• Liaise with Housekeeping Department to ensure room image is maintained and as far as possible the “Room Ready a day before Arrival” policy is adhered to
• Liaise closely with Housekeeping Team to ensure special guest needs, amenities and other room related requests are met
• In-charge of in-room check-in for long staying guest and ensure that all benefits have been informed.
• To ensure that payment/deposit for rooms and incidentals have been paid.
• To communicate with Sales colleague handling serviced residence guests and liaise with relevant department after receiving completed guest preferences and action them accordingly.

About you:

The ideal candidate for this position will have the following experience and qualifications:

Minimum 2 years experience in a Front office/Guest Relations experience (Butler experience is an added advantage)

About the Benefits;

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally,

excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.