Jumeirah→
Hotel Duty Manager at Jumeirah in London, England, GB
Skills
Job Description
About Jumeirah
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.
About the Hotel
This is an exciting opportunity for a talented and driven individual to be a part of the relaunching of the Jumeirah Lowndes hotel. The hotel is currently being reinvented as a beautiful boutique hotel in the heart of Belgravia with a newly decorated ground floor. We are looking for an Bartender who will be a pioneer in reinventing the guest experience with high levels of customisation and service beyond expectations.
The successful candidate will be part of something special and will have the opportunity to bring their ideas to the table, with high levels of empowerment to implement new innovations. Jumeirah Lowndes Hotel has updated all technology including Opera Cloud, mobile technology, HotSOS Rex, E-Butler, E-Concierge and many others.
About the role
As a Duty Manager you will be responsible for the smooth running of all duties of the Front Office operation. To assist with the smooth and efficient running of the Hotel operation, achieving maximum guest satisfaction and adhering to the standard of service required by the hotel in accordance with hotel policies, procedures, and objectives. The Duty Manager will act as liaison between Reception, Concierge and other Departments in all matters related to guests checking in and/or checking out, as well as ensuring maximum follow up during their stay.
- To carry out Duty Manager Responsibilities
- To assist the Front Office operation by answering phone calls, checking guests in and out of the hotel and assisting the Concierge team with luggage movements where required.
- To assign amenities on a daily basis to all arriving VIP / return guests and ensure coordination with Room Service at all times
- To ensure a welcome card is prepared by the relevant person (generally the GM) for every arriving VIP / return guests
- To carry out daily courtesy calls to VIPs / return guests
- To ensure that the guest profile record is up to date at all times, and all data correctly entered
- To transfer any guest related information from the DM log to the Opera profile records and follow through with a letter where needed
- Ensure that all rooms are sold at the best possible rate, thus maximising hotel revenue.
- Update reservations, to input and record cancellations and amendments, making sure all bookings are accurate.
About you
- Ideally experience in a similar position within a luxury 5 star environment is desirable
- Excellent level of English
- Effective organisational skills; able to prioritise tasks and self-manage a workload
- Excellent personal presentation with a warm and welcoming personality.
- Friendly, approachable and professional
- Have a strong eye for detail
About the benefits
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers with one of the most luxurious brands in the hospitality industry. This includes…
- Free meals on duty
- Dry cleaning of uniforms / office attire
- 28 days paid annual leave including bank holidays
- Extra day of holiday for significant birthdays
- 50% off all Jumeirah restaurants and bars
- Generous discounted Jumeirah hotel rates
- Interest free season ticket loan
- Recognition and Social calendar
- Company Pension Scheme
- Excellent training and development opportunities