Front Office Manager- Jumeirah at Saadiyat… at Jumeirah · Abu Dhabi

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.

A landmark property for the Emirate of Abu Dhabi, Jumeirah at Saadiyat Island Resort opened in November of 2018, the resort offers 296 rooms, suites and duplex villas facing the sea, showcasing views from either a private balcony or garden access room, with an extended patio and outdoor space. This luxury beach front resort embodies the beauty of the ocean - the stylish contemporary architecture is decorated with marine themed touches that bring the outside world to life. Home to eight dining venues, Jumeirah at Saadiyat Island Resort has plenty of dining options including an all-day dining venue, two signature restaurants, a lobby lounge and bar, a pool and beach bar and a sports lounge. Guests are welcome to explore the 400 meter public beach and three swimming pools.

An opportunity has arisen for a Front Office Manager to join the Front Office Department in Jumeirah at Saadiyat Island Resort. The main duties and responsibilities of this role are:

• To be responsible for the entire front office operations including front desk, guest relations, concierge, butlers & service one.
• Maintain a high morale and productivity as well as good communication within the Front Office as well as between other departments.
• Develop colleagues, Team Leaders and Managers by delegating tasks and then empower and coach them making sure they achieve the desired results.
• Oversee the maintenance and configuration of the Opera system ensuring that input standards of profile and reservations are correct, selling strategies are being followed and the sytem is “cleaned” from duplicate profiles and expired rates, etc. on a regular basis.
• Monitor the level of service provided by the department (i.e. by analysing the Guest Satisfaction Reports) and constantly working on improving it through investigation, analysis, and corrective action.
• Handle guest complaints and feedback according to Jumeirah standards ensuring complaints are recorded when necessary.
• Prepare the departmental budget and put measures in place to achieve or exceed the budgeted profit.
• Work in partnership with Guest Services, Reservations, Sales, & Housekeeping to ensure guest’s needs are determined and met in regard to room requirements.
• Communicate to colleagues the importance of meeting the guest’s as well as regulatory and statutory needs.
• Ensuring the availability of the resources and ensuring that the customer requirements are determined and met
• Determine the necessary competence for colleagues and provide training or other actions to satisfy these needs.

The ideal candidate for this position will have the following experience and qualifications

• Bachelors Degree.
• At minimum of 3 years experience in a Managerial / Assistant managerial role in a 5 star luxury resort in the GCC.

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.