Community Manager at Jubilee Housing in Washington, DC

Position Description

The Community Manager is responsible for property operations, occupancy, compliance, resident relations, and financial performance while ensuring excellent customer service and adherence to affordable housing regulations.

The ideal candidate is proactive, detail-oriented, solutions-driven, and capable of managing multiple priorities in a fast-paced property management environment.

Specific Duties

Property Operations

• Oversee the daily operations of the property and office
• Ensure the property is maintained in a safe, clean, and professional manner
• Conduct regular property inspections and address operational concerns
• Coordinate with maintenance staff and vendors regarding repairs, unit turns, inspections, and property needs
• Monitor vacant units and unit turn timelines

Affordable Housing Compliance

• Ensure compliance with LIHTC, HUD, LRSP, DCHA, and other applicable affordable housing programs
• Process and manage annual and interim recertifications
• Maintain resident files for completeness and accuracy
• Ensure timely completion of required notices, verifications, and documentation
• Prepare for internal and external audits and inspections

Leasing & Occupancy

• Monitor occupancy goals and leasing activity
• Process applications, move-ins, transfers, and move-outs
• Follow up with prospective residents and applicants in a timely manner
• Review applicant eligibility and income documentation
• Coordinate unit readiness and move-in scheduling

Financial & Collections

• Monitor rent collections and delinquency
• Conduct collection outreach and follow-up with residents regarding balances owed
• Assist residents with payment arrangements in accordance with company policy
• Ensure accurate ledger management and documentation
• Support monthly reporting and financial goals

Resident Relations

• Address resident concerns and complaints professionally and timely
• Promote positive resident relationships and community engagement
• Enforce lease agreements and community policies consistently and fairly
• Maintain professional communication with residents, vendors, contractors, and internal departments

Desired Qualifications

• Minimum of 2–3 years of property management experience required
• Affordable housing experience strongly preferred (LIHTC, HUD, PBV, LRSP, etc.)
• Strong knowledge of leasing, collections, resident relations, and compliance processes
• Excellent organizational and communication skills
• Ability to manage multiple priorities and deadlines
• Ability to work independently and problem-solve effectively
• Proficient in Microsoft Office and property management software systems such as OneSite, Yardi, or similar platforms

Preferred Certifications

Preferred but not required:

• HCCP (Housing Credit Certified Professional)
• COS, TCS, SHCM, or other affordable housing certifications

Skills & Competencies

• Organization and time management
• Conflict resolution
• Customer service
• Problem-solving and decision-making
• Professional written and verbal communication
• Attention to detail and compliance accuracy
• Ability to work in a fast-paced environment

Physical Requirements

• Ability to walk the property regularly
• Ability to climb stairs and inspect units/buildings as needed
• Ability to occasionally lift up to 25 pounds

Benefits

Benefits include health, vision, and dental insurance, STD, LTD, and Life insurances, paid vacation, sick leave, holidays, transportation stipend and a 403b matched contribution retirement plan.

Background Check and Drug Screening:

Finalist(s) for this position will be subject to a drug screening and will be required to consent to a pre-employment background check, to include employment and education verifications, as a condition of employment.

Background check and drug test results do not automatically preclude you from being considered for employment. We recognize that each candidate's circumstances may differ, and we evaluate all aspects of your application and qualifications before making a final decision

References:

Please be prepared to provide 3 professional references if you are selected for this role.

Jubilee Housing is an Equal Opportunity Employer