Transactions Specialist II at JPMorganChase · 131 S…

Summary: JPMorganChase is one of the oldest financial institutions, offering innovative financial solutions to a wide range of clients. As a Transactions Specialist II, you will be responsible for processing and servicing transactions, ensuring smooth operations for customer accounts while maintaining high standards of accuracy and compliance. Responsibilities: - Process and clear transactions, adhering to established routines and procedures, ensuring accuracy and timeliness - Handle customer inquiries and requests related to account balances and transactions, providing a positive customer experience at all touchpoints - Escalate non-routine issues to senior team members, applying common sense and experience of similar situations to identify potential solutions - Contribute to innovation efforts by applying knowledge of artificial intelligence and automation to optimize transaction processes - Maintain up-to-date knowledge of market products and industry regulations, using this knowledge to ensure compliance in all transaction activities Required Qualifications: - Baseline knowledge of transaction management processes, including processing, clearing, servicing, researching, and settling transactions - Demonstrated ability to handle customer inquiries and requests, with a focus on providing a positive customer experience - Experience with escalating non-routine issues, applying common sense and experience of similar situations to identify potential solutions - Developing proficiency in artificial intelligence and automation, with experience applying these technologies to optimize transaction processes - Familiarity with market products and industry regulations, with the ability to apply this knowledge to ensure compliance in transaction activities - High school diploma or GED required - Physical requirements: sitting up to 95% of the time, standing up to 10% of the time, lifting up to 5% of the time and up to 50 pounds, walking up to 10% of the time Preferred Qualifications: - Familiarity or developing knowledge of automation and process optimization tools or technologies Required Skills: Transaction Management, Artificial Intelligence, Automation, Market Products Knowledge, Industry Regulations Compliance, Customer Service, Common Sense Benefits: Comprehensive health care coverage, On-site health and wellness centers, A retirement savings plan, Backup childcare, Tuition reimbursement, Mental health support, Financial coaching