Product Manager Vice President -… at JPMorganChase · Toronto

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with our clients.

As a Product Manager in Receivables, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle.

We are looking for a Receivables Product Manager to manager our suite of products in Canada. The Receivables suite of products includes Wholesale Lockbox, Receivables Online, Remote Deposit Capture, Currency Services and more.

As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Responsible for establishing themselves as a subject matter expert for the Receivables suite of products to support & collaborate with partners across the Firm
• Responsible for oversight of complex client onboarding and client service
• Cultivate partnerships and collaborate across stakeholders, including Operations, Technology, Implementations, Sales, and Service to assure alignment and successful execution of key initiatives
• Partner closely with Technology and Operations to prioritize and deliver new product features and capabilities required for client commitments
• Coordinate internal and external communications about product updates
• Produce data driven analysis to maximize revenue opportunities
• Promote a culture of continuous improvement to reduce errors and simplify processes
• Work independently and understand how the role supports Receivables as a whole, including special projects and initiatives related to our business
• Maintain product and system documentation (user guides, implementation, marketing sheets, training decks, procedures)
• Support all compliance and risk related initiatives as necessary including auditing of documentation, risk analysis, and other product due diligence initiatives
• Review and certify monthly billing activity to ensure accuracy and completeness of revenue capture
• Understand and analyze industry trends, risk and regulatory developments and competitive landscape

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Demonstrated written and verbal communication and diplomacy skills to work cross-organizationally to influence others, drive results/change and implement projects/processes
• Strong analytical and problem-solving skills, organizational skills, attentive to detail and ability to work with minimal supervision

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Proven success and ability to execute tactical and strategic initiatives using a structured approach
• Adaptable, dependable, and flexible regarding work assignments and work schedule
• Excellent time management and is a self-starter with the ability to deliver results on-time
• Proficient knowledge of Microsoft tools including: Word, Excel, PowerPoint

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

About the Company

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.