Product Associate - Mobile Services -… at JPMorganChase · 1333 N…

Summary: JPMorganChase is one of the oldest financial institutions, and they are seeking a Product Associate within their mobile services organization. This role focuses on accelerating secure mobile experiences by developing scalable requirements and ensuring compliance with mobile UX standards and security measures. Responsibilities: - Partner enablement on requirements: Coach partner teams to produce clear, testable requirements, including user stories, acceptance criteria, edge cases, analytics needs, accessibility requirements, and localization considerations - Mobile experience standards: Socialize and reinforce native mobile experience standards such as navigation patterns, error and empty states, accessibility, performance expectations, and offline/poor network behavior - NFR definition & governance: Create reusable NFR templates for mobile delivery (e.g., reliability, latency, crash-free rate, app size, battery impact, observability, and resilience) - Security-by-design: Ensure requirements incorporate appropriate security and privacy controls, including authentication and session handling, data-at-rest and data-in-transit expectations, secure storage, jailbreak/root detection considerations, and logging hygiene - Value-add mobile capabilities: Enable teams to appropriately leverage platform-native capabilities such as push notifications, biometrics, deep links, camera/file flows, device permissions, and feature flagging - Intake & prioritization: Run a lightweight intake process for partner requests; triage, size, prioritize, and route work across shared services contributors - Reusable assets: Build and maintain playbooks, requirement checklists, reference user stories, and sample acceptance criteria to reduce rework and improve consistency - Cross-functional alignment: Partner with design, engineering, security, and QA to standardize patterns, drive adoption, and remove delivery friction - Continuous improvement: Use issue trends and partner feedback to refine standards and templates, driving measurable reductions in defects and cycle time Required Qualifications: - Product management experience in mobile (iOS/Android) and/or mobile platform contexts - Demonstrated ability to translate ambiguous needs into clear, testable requirements using structured problem solving and repeatable frameworks - Strong written communication skills, including the ability to produce high-quality templates, playbooks, standards, and requirement artifacts - Metrics-driven approach to product delivery and partner outcomes; ability to define and use data to reduce defects, rework, and cycle time - Pragmatic decision-making skills that balance speed with risk, quality, and control requirements in a shared services environment - Working knowledge of native mobile UX patterns and accessibility expectations - Strong understanding of mobile NFRs, including performance, reliability, and observability - Familiarity with mobile security and privacy considerations and experience embedding them into requirements - Strong stakeholder management skills, including the ability to influence without authority and drive adoption of standards across teams Preferred Qualifications: - Experience operating a shared services / platform product model - Experience working with design systems and mobile component libraries - Experience defining mobile analytics and instrumentation requirements (events, funnels, experimentation) - Background collaborating closely with security/risk partners on mobile controls Required Skills: Product Management - Mobile (iOS/Android), Requirements Definition, Structured Problem Solving, Metrics-Driven Product Delivery, Native Mobile UX Patterns, Accessibility, Mobile Non-Functional Requirements, Mobile Security, Privacy, Mobile Analytics, Instrumentation, Pragmatic Decision-Making, Stakeholder Management Benefits: Comprehensive health care coverage, On-site health and wellness centers, A retirement savings plan, Backup childcare, Tuition reimbursement, Mental health support, Financial coaching