Payments-Digital & Design-Client… at JPMorganChase · Chicago

Innovate and optimize solutions and tailor products for complex client needs

Harness your technical expertise to shape innovative client solutions and bridge product capabilities with real-world challenges. Collaborate closely with diverse teams, be the catalyst for transformative client experiences, and redefine solution-oriented success.

As a Client Solutions Architect Manager in Digital & Design, you are an integral part of a team that innovates and supports the sales process for the technical adoption of comprehensive product solutions for clients with complex challenges. Leveraging your technical expertise in specific products and industries, you develop viable solutions that add value to clients, track how clients are using our products, and ensure results are realized.

Job responsibilities

• Leads the configuration and modification of the firm’s products and solutions, often in partnership with Technology, to fit complex client use cases
• Supports Sales in solutioning and mandating deal stages for pricing, pipeline planning, and account planning
• Engages with technical members of client teams to deliver presentations and technical demonstrations on product capabilities and solutions
• Identifies and defines development requirements for product design enhancements based on client feedback
• Function as subject matter expert across digital channels, open banking, and emerging technologies integration solutions: including host-host, web, SWIFT, API and mobile platforms
• Works directly with Client and Sales & Service Partners to understand holistic business problems and requirements and deliver efficient and effective multi-channel technical integration recommendations and solutions
• Attend and contribute subject matter expertise and thought leadership to client roundtables and strategy white-boarding and workshops as required
• Provides market feedback to Product Managers across product development lifecycle serving as the voice-of-the-client; assist with concept design, feature development, and preparation for product launch to client as necessary for new functionality needs and competitive landscape information
• Represents organization at internal and external client conferences and trade shows
• Provide training and support on new product/channel capabilities
• Cover North America

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise working across a related broad set of products
• Demonstrated ability to apply a deep technical understanding to solution configurations in a specific domain
• Experience supporting Sales in pricing, pipeline planning, and account planning
• Experience working with clients in a technology field and interfacing with engineers
• Demonstrates strong payments industry knowledge, specifically of payments products (Payables, Receivables, Liquidity, Foreign Exchange, Merchant Services)
• Knowledge of related digital channels, open banking, and emerging technologies product sets, including; API, host-host, SWIFT, internet and mobile
• Expertise and experience in latest technical standards across payments and cash management domains (e.g. JSON, ISO 20022, SWIFT, etc.)
• Knowledge of Finance (ERP), Treasury Management Systems (TMS) and other Fintech platforms in the corporate banking space
• Working knowledge of both legacy and on-premise and latest cloud variants of SAP and Oracle ERP platforms (finance and treasury applications context)
• Strong business & technical background and excellent problem solving & communication skills
• Strong executive management presentation skills and experience leading technology demonstration

Preferred qualifications, capabilities, and skills

• Experience in supporting a Sales team while pitching and delivery complex technical products, projects, or applications
• Demonstrated experience i structuring and handling complex business solutions or technology problems to meet client needs while advising teams on strategies and best practices
• Experience with technical standards across payments and cash management domains, with knowledge of Treasury, Finance, and Banking integration aspects of TMS and ERP platforms

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

About the Company

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans