Operations Automation Lead at JPMorganChase · Manila

Lead global digital transformation in Securities Services Operations to improve client outcomes through technology

Transform how Securities Services Operations delivers for clients by leading high-impact, technology-enabled change. In this role, you will shape and deliver global programs that improve efficiency, resiliency, and the day-to-day client experience. You will partner with stakeholders across regions and products to turn business needs into practical solutions. If you enjoy solving complex operational challenges and delivering measurable results, you will thrive with us.

As a Digital Transformation Program Lead (Vice President) in Securities Services Operations, you will lead global transformation programs that improve operational performance and client outcomes. You will coordinate cross-functional teams, translate business needs into clear requirements, and drive delivery with strong governance and transparency. You will use data-driven insights to prioritize work, measure impact, and communicate progress. You will help us adopt new capabilities responsibly while strengthening our operational resilience.

Job responsibilities

• Lead end-to-end delivery of transformation initiatives across Securities Services Operations
• Manage multiple concurrent projects, including workstreams, timelines, risks, dependencies, and resources
• Partner with global and regional stakeholders to align on scope, priorities, and delivery outcomes
• Facilitate workshops and interviews to assess current-state processes and identify improvement opportunities
• Gather, document, and maintain layered requirements (business, user, functional, and technical) with full traceability
• Translate requirements into solution designs, process flows, and clear acceptance criteria
• Establish and maintain program governance, controls, and audit-ready documentation
• Oversee business process modeling, control points, exception handling, and integration specifications
• Support testing readiness, user acceptance testing, defect triage, and release coordination
• Analyze operational metrics and key performance indicators to inform decisions and quantify benefits
• Drive adoption through change management support, communications, training inputs, and stakeholder engagement

Required qualifications, capabilities, and skills

• 8 years or more of experience in Finance, Operations, Project Management, or Digital Transformation roles
• Demonstrated experience delivering large-scale transformation programs in global, cross-functional environments
• Proven ability to lead project teams and coordinate stakeholders to deliver on time and with quality
• Strong requirements management skills, including traceability, version control, and governance documentation
• Hands-on proficiency using Jira and Confluence to manage delivery, documentation, and team coordination
• Experience creating business process models (Business Process Model and Notation and Unified Modeling Language)
• Experience defining application programming interface requirements and integration specifications (for example, OpenAPI)
• Demonstrated ability to develop clear, testable acceptance criteria and support user acceptance testing cycles
• Strong analytical skills, including the ability to interpret operational data and measure business impact
• Experience identifying process improvements that strengthen operational resilience and control effectiveness
• Experience supporting technology adoption and change management within operational teams

Preferred qualifications, capabilities, and skills

• Certification in project management or business analysis (for example, Project Management Professional, Certified Business Analysis Professional)
• Experience building or partnering on operational dashboards and executive reporting
• Experience designing exception handling workflows and end-to-end operational journeys
• Experience with workflow optimization and continuous improvement methodologies
• Familiarity with applied artificial intelligence capabilities used in operational transformation
• Experience working across multiple regions and time zones with diverse stakeholder groups
• Experience improving client experience through measurable operational change initiatives

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

About the Company

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.