Martech Product Manager - Executive Director at JPMorganChase · London

Martech Product Lead to drive delivery of our martech customer data platform and adtech initiatives across multiple markets for the Chase and J.P. Morgan Personal Investing businesses

We are seeking a highly driven, collaborative Martech Product Lead to drive delivery of our martech customer data platform and adtech initiatives across multiple markets for the Chase and J.P. Morgan Personal Investing businesses. The role involves partnering with cross-functional teams and is responsible for overseeing the successful execution of martech projects, ensuring alignment with business objectives and effficient use of resources.

Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on this exciting venture for the firm. Your work will have a direct impact to our customers as our business continues to grow and expand. We work in a hyper-collaborative way and value the following behaviours:

• Put customers first.
• Value common sense and simplicity over complexity.
• Make decisions quickly and move nimbly.
• Celebrate diverse ideas.
• Succeed and fail together as a team.

Job Responsibilities

• Own martech foundational layer (CDP, orchestration, personalisation, adtech) and deliver a unified, governed, performant platform for speed and accountability.
• Drive the vision and roadmap delivery ensuing alignment with overall business objectives and user needs.
• Build platform capabilities and monitor KPIs to measure the success of initiatives.
• Manage and develop a high-performing team of Product Managers by setting clear goals, providing coaching and feedback, and ensuring alignment on product vision, roadmap, and delivery outcomes across cross-functional stakeholders.
• Collaborate with engineering, data and marketing partners to specify feature details, create user stories, drive Agile delivery and UAT.
• Provide data-backed recommendations across multiple concurrent projects; design and implement product testing strategies around these recommendations.
• Effectively prioritise and manage trade-offs to ensure successful delivery of features to production that meet customer needs.
• Create and maintain product documentation, including user guides and release notes.
• Build strong partnerships with privacy, controls and governance teams to deploy effective solutions in a regulated industry.
• Lead relationships with martech vendors by defining objectives, overseeing implementation and integration with internal systems, and continuously measuring performance and ROI to ensure solutions align with product strategy and compliance requirements.
• Drive user adoption and satisfaction through effective communication and training programs.
• Maintain up-to-date industry knowledge of relevant technologies and implications the domain.

Required qualifications, capabilities and skills

• Bachelor's degree, ideally in business, technology or related field.
• Extensive years of relevant experience, including significant hands‑on leadership with enterprise martech/platform initiatives.
• Strong experience in delivery of CDP and identity foundations, orchestration, and personalisation at scale in regulated environments, with deep experience integrating adtech for privacy‑preserving collaboration and compliant measurement.
• Proven product management expertise with Agile delivery, owning complex, multi‑market initiatives from discovery through launch and iterative optimisation.
• Demonstrated ability to lead and inspire cross‑functional teams; excellent verbal and written communication for executive, technical, and commercial stakeholders.
• Advanced analytical and problem‑solving skills; comfortable making data‑driven decisions and trade‑offs under ambiguity.
• Track record managing vendor relationships and negotiations; disciplined in budgeting, forecasting, and ROI measurement.
• High adaptability and resilience in fast‑paced, high‑growth environments where products and processes evolve rapidly.
• Experience within fintech or regulated industry.

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About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

About the Company

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.