Lead Technical Program Manager - IAM -… at JPMorganChase · Plano

Manage complex tech programs at a leading firm, driving innovation and success with expert skills

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager in the Enterprise Technology - Identity and Access Management team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

You will drive cross-functional programs that identify, assess, and mitigate technology risks across platforms and services, partnering closely with Product, Delivery, Risk, and Compliance to develop operationalize controls, accelerate remediation, and ensure adherence to regulatory and internal policy requirements.

Job Responsibilities:

• Lead end-to-end delivery of complex, multi-team IAM initiatives with clear scope, milestones, budgets, and measurable outcomes.
• Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirements.
• Partner with Product and Delivery teams to assure the translation of requirements into product and engineering roadmaps; prioritize to deliver predictable, high-impact results.
• Identify, assess, and facilitate the mitigation of delivery risks.
• Establish program governance and execution rigor (RAID management, dependency mapping, steering forums, escalation paths, decision logs etc.).
• Ensure IAM programs are delivered with regulatory and policy adherence through embedding compliance-by-design, privacy-by-design, and least-privilege principles.
• Apply technical depth to resolve delivery trade-offs, and de-risk delivery.
• Manage resources, and vendor/partner performance; optimize capacity across internal teams and third parties.
• Build and sustain strong stakeholder relationships and executive communications; provide transparent dashboards on roadmap progress, risk posture, and value realization.
• Lead organizational change management—readiness, training, adoption—and drive continuous improvement through process, tooling, and automation.
• Promotes reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards.

Required qualifications, capabilities, and skills

• 5 + years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
• Advanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relations, to enable and enhance shared pools of applications and services
• Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities
• Technology control management or information security experience with emphasis on control assessment, mitigation, and control design/effectiveness.
• Program delivery experience in the Identity and Access Management (IAM) domain.
• Executive communication: ability to translate Program Risk into business terms for senior leaders and inform strategic decisions.

Preferred qualifications, capabilities, and skills

• Practical experience with public cloud services and controls (e.g., IAM, identity federation, RBAC, secrets management).
• Hands-on experience in Identity and Access Management, including privileged access management concepts and tooling.
• Experience operating in highly regulated industries, applying standards and best practices.
• Demonstrated understanding of how to leverage emerging AI technologies and tools to aid in the efficient delivery across a programs lifecycle.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

About the Company

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans