Content Design, Vice President - HR at JPMorganChase in Columbus, OH

Lead content management for HR specialists, enhancing the employee experience of getting help when they need it.

As a Content Design Vice President in Human Resources, you will develop, publish and manage content used by Ask JPMC specialists. You will play a pivotal role in shaping the employee help experience through content. You will collaborate with HR and Chief Administrative Office (CAO) subject matter experts to understand and simplify processes and policies into streamlined, easy-to-digest content. You’ll be responsible for ensuring content is AI-ready and drive innovative solutions to complex problems in collaboration with cross-functional teams. While leading this strategically important initiative you will manage a small team of full-time employees and temporary contractors who will be responsible for technical writing and managing online content using a defined style guide, workflow process and timelines.

Job responsibilities

• Gather and understand content development needs, write content for new initiatives and maintain an accurate and relevant library of content for specialists who respond to employee calls and cases
• Partner with subject matter experts to identify issues, promote process improvements, recommend creative solutions in structuring content, find synergies and recommend consolidation
• Write simplified and digestible content with a focus on clear, concise and easy-to-understand updates and new content appropriate for the audience
• Build stakeholder relationships, facilitate and/or participate in functional meetings to determine content architecture and ensure the content is well-organized to serve needs of HR functions, help specialists, advisors and employees
• Act as a strategic liaison across functions and operational areas

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process and architecture
• Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation
• Excellent written and verbal communication skills with proven ability to establish working relationships and routinely interface with business partners and subject matter experts as needed
• Advanced technical literacy and deep understanding of content platforms and their impact on user experience

Preferred qualifications, capabilities, and skills

• Highly organized and detail-oriented with a structured/analytical approach to drive problem solving and solutioning
• Experience with various writing styles
• Grasp complex or technical topics and be able to creatively simplify those concepts into clear, precise writing while adhering to established writing guidelines and delivery processes
• Self-motivated individual that demonstrates initiative with proven flexibility, adaptability and reliability
• Ability to lead a team with empathy, earning trust, delivering operational excellence and continually innovating

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.

About the Company

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans