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WKO Banking Middle Office - Associate at JPMorgan Chase · Tokyo-To

Mid LevelOn-siteFull-timeTokyo-To, Japan

Job Description

WKO Banking Middle Office - Associate

Location: Tokyo-To, Japan

Help protect the firm and its clients by enabling compliant, timely onboarding and ongoing review of client relationships. You’ll be at the center of the onboarding journey—coordinating due diligence, removing blockers, and driving clear outcomes. This role offers strong stakeholder exposure and the opportunity to deepen your expertise in financial crime risk and client due diligence. If you enjoy problem-solving, ownership analysis, and working across teams, this role provides meaningful impact.

As an Associate, Client Onboarding (Know Your Customer) in the Banking Middle Office team, you will manage end-to-end client onboarding, remediation, and periodic renewals by coordinating due diligence documentation and partnering with control and business stakeholders. You will guide stakeholders through Know Your Customer (KYC) requirements, help ensure complete and accurate documentation, and drive timely progression of onboarding and review requests. You will also support continuous improvement by identifying process gaps, escalating risks, and improving ways of working.

Job responsibilities

Manage onboarding, remediation, and renewal requests from business stakeholders and drive completion end-to-end
Coordinate the collection, validation, and delivery of due diligence documentation to the production/processing team for platform completion
Explain KYC requirements clearly and provide practical guidance on acceptable document alternatives to meet due diligence standards
Analyze client ownership structures using publicly available sources and client-provided documentation, and request additional evidence or approvals when needed
Partner with stakeholders to obtain complete supporting evidence and resolve documentation gaps efficiently
Track progress against agreed timelines and follow up to ensure requests are completed within expected service levels
Prioritize open requests through regular workload planning and status reviews with stakeholders
Collaborate with Legal, Compliance, Credit, and Operations partners to reduce blockers and maintain accurate information flow
Escalate material risks, issues, or delays promptly and maintain clear documentation of decisions and next steps
Stay current on process updates and regulatory developments relevant to client due diligence and onboarding
Identify opportunities to improve processes, controls, and tooling, and support change initiatives through to implementation

Required qualifications, capabilities, and skills

Working knowledge of client due diligence, KYC, anti-money laundering (AML), and compliance standards
Experience supporting client onboarding and/or periodic review processes
Ability to assess and document complex ownership structures using public sources and client documentation
Strong verbal and written communication skills in English
Strong organizational skills, time management, and attention to detail
Demonstrated ability to manage multiple requests, prioritize effectively, and meet deadlines
Strong risk and controls mindset, including experience operating in controlled processes
Proven relationship-building skills and ability to work effectively across multiple stakeholder groups
Ability to learn new concepts and procedures quickly and apply them consistently
Understanding of regulatory requirements relevant to client onboarding in Japan
Bachelor’s degree or equivalent practical experience

Preferred qualifications, capabilities and skills

Experience specifically with KYC remediation and periodic renewal cycles
Experience partnering closely with Legal and Compliance stakeholders on documentation and approvals
Experience driving process improvements and implementing sustainable control enhancements
Familiarity with onboarding/KYC workflow tooling and case management practices
Experience supporting a variety of client/entity types (for example, corporates, special purpose vehicles, trusts, and financial institutions)

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.