JPMorgan Chase→
Assessment Operations Product Manager at JPMorgan Chase · LONDON
Mid LevelOn-siteFull-timeLONDON, United Kingdom
Job Description
Assessment Operations Product Manager
Location: LONDON, United Kingdom
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As an Assessment Operations Product Manager, you are an integral part of the team that modernizes and optimizes assessment operations across the end-to-end lifecycle through intake, configuration, delivery, monitoring, issue resolution, and continuous improvement. As a core leader, you act as the voice of the customer, translating needs into clear product strategy, prioritized roadmaps, and well-defined requirements.
Utilizing your deep understanding of how to take products from concept to stable operations, you guide successful launches, capture feedback and performance signals, and ensure top-tier user experiences. With a strong commitment to scalability, resiliency, stability, and control readiness, you collaborate closely with cross-functional teams—including Cybersecurity operations, technology, risk/control partners, vendors, and business stakeholders—to deliver outcomes that are efficient, compliant, and sustainable.
Job responsibilities
- Own the product vision and roadmap for assessment operations capabilities (e.g., intake workflows, scheduling/fulfillment, configuration, reporting, issue management, and operational tooling).
- Translate business and operational needs into epics, user stories, acceptance criteria, and measurable success metrics (SLAs, defect rates, cycle time, candidate experience, rework).
- Partner with operations teams to design and continuously improve standard operating procedures, runbooks, and exception-handling workflows, balancing speed with quality.
- Lead cross-functional execution from discovery through delivery, coordinating technology, operations, vendor partners, and governance stakeholders.
- Manage vendor relationships where applicable: performance, controls alignment, change management, and roadmap dependencies.
- Drive release readiness (training, communications, cutover plans), and post-launch measurement to ensure adoption and sustained performance.
- Ensure solutions meet control requirements; partner with risk/control teams to document processes and support audits as needed.
- Establish clear governance and prioritization for enhancements, defects, and operational improvements, communicating tradeoffs and decisions transparently.
- Drive established strategic priorities end-to-end as part of the book of work, translating roadmap objectives into executable delivery plans, aligning cross functional stakeholders, managing dependencies/risks, and ensuring on time, high quality outcomes with clear progress reporting and benefits realization.
Required qualifications, capabilities, and skills
- Demonstrated success delivering products in high volume, operationally intensive environments (workflow-driven, SLA-based, customer-facing operations).
- Strong ability to convert ambiguous needs into clear requirements, with a track record of roadmap prioritization and stakeholder alignment.
- Excellent communication skills, including the ability to influence across technology, operations, and governance partners.
Preferred qualifications, capabilities, and skills
- Familiarity with risk, controls, privacy, or audit expectations in a regulated environment.
- Experience with vendor integrated products (third-party platforms, APIs, SLAs, performance governance).
- Background partnering with engineering teams in agile delivery (backlog management, sprint planning, release planning).
- Experience building operational tooling such as self-service configuration, case management, automated routing, or reporting/analytics layers.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.